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#1
I can't get connected to the internet.
I can not get connected to the internet. I have had this computer for about three years and I am getting my internet service through Verizon. Three days ago I got a message that my brouser address could not be found because I am working offline. I went to tools click working offline, the red X appeard and try to get back on the internet. I have not been able to get connect since. I have contacted Verizon tech and went through all the steps with them, still no connecton. They told me it was a microsoft problem. I contected microsoft troubleshooting online service. I went through all the steps with them. I even paid $200.00 for IYOGI tech support. They say I might need a new modem. Can someone help me. I not too smart when it comes to computers, but I know everything is plugged in and connected. I don't have money to waste. I read the it might be cause by my Norton 360. Please help.