New
#11
When you buy a computer these days, you are supposed to make recovery discs to recover your computer to the factory settings (the way the system was when you bought it). Does the HP screen have a message that says "** = System Recovery" because the message I have replaced by ** is the process for accessing your recovery partition.
If you have changed the partition layout in any way or installed/updated an operating system, the recovery partition will no longer work and you will have to contact HP directly and ask them to send your recovery discs and pay $15-$25 for them to do so.