When boot get black screen

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  1. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #11

    When you buy a computer these days, you are supposed to make recovery discs to recover your computer to the factory settings (the way the system was when you bought it). Does the HP screen have a message that says "** = System Recovery" because the message I have replaced by ** is the process for accessing your recovery partition.

    If you have changed the partition layout in any way or installed/updated an operating system, the recovery partition will no longer work and you will have to contact HP directly and ask them to send your recovery discs and pay $15-$25 for them to do so.
      My Computer


  2. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #12

    Your other option is to try a Repair Install by downloading the Windows 7 Pro 64 bit iso for your system from the windows 7 sp1 integrated iso offical direct download link. Just search Google for "windows 7 sp1 integrated iso offical direct download link" (without quotes) and get the iso and burn it to DVD. Then follow the repair install instructions.
      My Computer


  3. Posts : 19
    Windows 7 home premium 64 bit
    Thread Starter
       #13

    Yes, it say f11.
      My Computer


  4. Posts : 19
    Windows 7 home premium 64 bit
    Thread Starter
       #14

    That sounds easier! Thanks I'll try that now and tell you what my results are. Thank you.
      My Computer


  5. Posts : 19
    Windows 7 home premium 64 bit
    Thread Starter
       #15

    Alright new problem I guess. I reinstalled windows and it fixed the old problem bit created a new one. It says my Ethernet controller driver is not installed and the driver for my video card isn't either. Any suggestions? You guys helped out a lot so far.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #16

    Video Card is easy. ATI Catalyst

    Unfortunately, without your recovery discs, finding the correct ethernet controller driver is going to be a little more difficult.

    Check the HP product support site for your model and any drivers associated with it.
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #17

    Were you able to get the system running again after the Windows re-install? Drivers working properly now? Let us know if you have any questions. Best wishes!
      My Computer


 
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