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Windows 7: SSVagent.exe error; cannot open programs or print

08 Jan 2012   #11

Windows 7 ; I believe it's 32 bit but not completely sure; when I type winver into search I get erro

Yes, that's what I did. It's actually the device that has the name of my laptop on it...Mom's Computer.

My System SpecsSystem Spec
08 Jan 2012   #12

win 7 ultimate32bit, Win8.1pro wmc 32bit

JEM183, Tell us the make/model of the printer , If this is the first time you have tried networking the printer it could be just a matter of configuration settings causing the problems , With most wireless printers you have to setup using the USB cable first on the Main computer ,then add the Printer software to the secondary (laptop) computer if done in that order ,Windows will set the required network settings automatically :)
My System SpecsSystem Spec
09 Jan 2012   #13

windows xp

My System SpecsSystem Spec

09 Jan 2012   #14

Windows 7 ; I believe it's 32 bit but not completely sure; when I type winver into search I get erro

I've had this printer networked for a long time and it was working fine until I got that malware. Now it doesn't want to print from any computer. I directly connected my laptop to the printer via a USB cable and printed using the "local" printer setting rather than the network and it printed, so I know the printer itself is actually working. But somehow, anything that is networked is not printing. When I try to troublesheet it, it says it can't "ping" the print driver or print setting...something like that. It is a Brother printer...MFC5490C I believe..sorry not near the printer right now. Thanks for all your help. It is greatly appreciated.
My System SpecsSystem Spec

 SSVagent.exe error; cannot open programs or print

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