Laptop is getting stuck on windows welcome screen..

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  1. Gene24
    Posts : 65
    Windows 7 home premium
    Thread Starter
       New #51

    Actually I just need to know if I hit load drivers or next, I don't believe i need to do a restore to a image
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  3. Gene24
    Posts : 65
    Windows 7 home premium
    Thread Starter
       New #52

    there is no "other options" ?
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  4. Gene24
    Posts : 65
    Windows 7 home premium
    Thread Starter
       New #53

    I have a total of 4 things to hit on the screen. a "Use recovery ools that cn help fix problems starting Windows, or Restore your computer using a image that you created. Then two buttons on the bottom. Either Next or Load Drivers? Not to sure about that load drivers button
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  6. essenbe
    Posts : 26,870
    Windows 11 Pro
       New #54

    This tutorial on startup repair will give you detailed instructions so you will know what to expect. Just try a normal restart after each attempt.
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  7. Gene24
    Posts : 65
    Windows 7 home premium
    Thread Starter
       New #55

    The only part I do not understand is do I hit next to use the recovery tools or load drivers?
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  8. essenbe
    Posts : 26,870
    Windows 11 Pro
       New #56

    As I recall, it is use recovery tools. After that there should be an option of startup repair. the tutorial will explain it much better than I can.
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  10. gregrocker
    Posts : 50,642
       New #57

    System Recovery Options
    Startup Repair
    Windows 7 fails to boot
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