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Windows 7: HP laptop will turn on, but screen stays blue with moving cursor

14 Feb 2012   #11


Did you try running Seatools Quick or Extended CD scan?

I would Hitachi Drive Fitness test if Seatools won't run or to get a second opinion. Hitachi Drive Fitness Test

My System SpecsSystem Spec
14 Feb 2012   #12

Windows 7 64bit home

I never tried the test before, I never noticed the option.

I just tried it now, I selected short test.

It says started short DST 2/15/2012 @ 1:04.35
short DST FAILED 2/15/12 @ 1:04.43

I shall try the Hitachi one now though.

Edit: Oh wait, I have just tried the long test and it seems to be working.

It says 0% LBA 1443985 11 error (s)

The errors keep going up too, 15 now.
My System SpecsSystem Spec
14 Feb 2012   #13


Only if it repairs all errors would I consider keeping the drive, and I would probably replace it anyway.
My System SpecsSystem Spec

14 Feb 2012   #14

Window 7 Ultimate x64

In my experience repair disk are worthless. The best way to get your machine to get the repair your computer utility to run is by inserting the DVD media used to launch a new install of windows, there is am option on the lower left/right side of the screen to start recovery/repairing the computer instead of installing the OS.

For more info check out the video
Microsoft 70-680: 8.2 - System Recovery Options | Professor Messer - CompTIA A+, CompTIA Network+, Certification Training

Microsoft has Windows 7 up for download
(you need your own activation code)
Home Premium x64: http://msft-dnl.digitalrivercontent..../X15-65733.iso
My System SpecsSystem Spec
14 Feb 2012   #15

Windows 7 64bit home

It came up with this message:

Please save this code if you are planning warranty exchange. Seagate product warranty status depends on how the product is sold.

Unfortunately, your seagate hard drive has failed an important diagnostic test, possibly caused by problem sectors which are difficult to read.Now is a good time to make sure you have a good backup of your important data.

Seagate recommends that you consider repairing the problem sectors. SeaTools for dos may be able to save you from the incconvenience and downtime of exchanging your drive,
It had found 99 errors before popping up with this message.

Does this mean a complete reboot will not work? And I need to take it a repair shop, where they can change the drive?
My System SpecsSystem Spec
14 Feb 2012   #16


You can get a second opinion running the excellent Hitachi Drive Fitness test CD, but I'd back up my files first.

To replace the HD you can take it to a shop, or do it yourself as shown in this video - which shows replacement with SSD for much better performance, or you can replace with the same or comparable HD:

My System SpecsSystem Spec
14 Feb 2012   #17

Windows 7 64bit home

Trying the hitachi one now, it says midway through the test again.

"Problem occured on no hitachi device, please contact manufacturer"

Ah ok, that look's simple enough on that video.

Gutted that my hard drive has broken, after barely over half a year.
I'm guessing it's not going to be cheap to buy another 500GB hard drive?

I was warned from friends, that Laptops are more prone to breaking and much more difficult to be fixed than PC's, and I would have been better off buying another PC instead, but I didn't listen.
My System SpecsSystem Spec
14 Feb 2012   #18


Then you might want to try the other HD test which was recommended for your make.

Sorry but I don't give up if there's a chance of repair. I've returned a dozen HD's to service and all but about two are still running. Sometimes it's just a block or sector that needs data moved off to repair.

Do the research to find out what your replacement options are, then hit google to see what it's shopping options are, dropping in, newegg, tigerdirect, etc. Sometimes I get deals just as good at the local CompUSA counter like the like the $24 stick gigstick of RAM I just picked up which was $25 online.

Remember to remove power, battery then hold power switch to drain power, touch case before touching any electronics to protect against static shock. I do everything in the case in slow motion.
My System SpecsSystem Spec
14 Feb 2012   #19

Windows 7 64bit home

Then you might want to try the other HD test which was recommended for your make.
The toshiba one?

I've just tried taking the hard drive out, given it a 'blow' and wiped off any dust.
I'm down to trying anything right now haha.

I've just loaded it back up, and it's just gone to the startup repair again.

Do you think cocane's advise could work? If I burn a windows 7 boot disk, and just try a complete reboot?
My System SpecsSystem Spec
14 Feb 2012   #20


I linked you to the DVD earlier so you'd have the option to run Startup Repair from DVD which sometimes works better than the one which autostarts when Win7 fails.

However the behavior you reported since then point to HD failure and which seems to be confirmed.

I would try the Toshiba HD scan so you have a second opinion since Hitachi doesn't seem to want to give one. If it will repair you might be back in business after several passes and a Disk Check.

However I suspect most experts here would have pronounced it dead by now. I'm a diehard.
My System SpecsSystem Spec

 HP laptop will turn on, but screen stays blue with moving cursor

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