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#1
Explorer.exe crash
Hi guys, first time poster here, since this is the first problem i've had since i installed windows 7 about a month ago. I was wondering if you guys could help me with a problem i'm having.
My problem started after i installed the quick cam software for a logitech web cam i just bought. Once the installation finished, explorer.exe crashed, and kept crashing every time i tried to restart it. I tried restarting the computer, and it starts up to the log in screen without a problem, but once i log in explorer crashes again, and i'm left with a black screen.
I tried booting in safe mode, which was stable, but it would not allow me start the windows installer service to uninstall the quick cam software. I then tried deleting the quick cam entry in the registry and quick cam files in the program files folder to try and do an ugly uninstall. This still did not solve my problem. I even tried logging into a different account on the same computer, but the same thing happened.
The error code that i'm getting from windows is as follows;
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7100.0
Application Timestamp: 49ee974f
Fault Module Name: kernel32.dll
Fault Module Version: 6.1.7100.0
Fault Module Timestamp: 49eeaac7
Exception Code: c0000005
Exception Offset: 0000000000003892
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d8fd
Additional Information 2: d8fd8161e9ac0930383dc216f4c34d70
Additional Information 3: a87e
Additional Information 4: a87eb7be9617da7857e04259db193484
If anyone has any advice or ideas on how to fix this issue short of reinstalling my os, i will be greatly appreciative.
Thanks,
J.FreaxXx