Explorer.exe crash


  1. Posts : 5
    Windows 7 Build 7100
       #1

    Explorer.exe crash


    Hi guys, first time poster here, since this is the first problem i've had since i installed windows 7 about a month ago. I was wondering if you guys could help me with a problem i'm having.

    My problem started after i installed the quick cam software for a logitech web cam i just bought. Once the installation finished, explorer.exe crashed, and kept crashing every time i tried to restart it. I tried restarting the computer, and it starts up to the log in screen without a problem, but once i log in explorer crashes again, and i'm left with a black screen.

    I tried booting in safe mode, which was stable, but it would not allow me start the windows installer service to uninstall the quick cam software. I then tried deleting the quick cam entry in the registry and quick cam files in the program files folder to try and do an ugly uninstall. This still did not solve my problem. I even tried logging into a different account on the same computer, but the same thing happened.

    The error code that i'm getting from windows is as follows;
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7100.0
    Application Timestamp: 49ee974f
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.1.7100.0
    Fault Module Timestamp: 49eeaac7
    Exception Code: c0000005
    Exception Offset: 0000000000003892
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: d8fd
    Additional Information 2: d8fd8161e9ac0930383dc216f4c34d70
    Additional Information 3: a87e
    Additional Information 4: a87eb7be9617da7857e04259db193484

    If anyone has any advice or ideas on how to fix this issue short of reinstalling my os, i will be greatly appreciative.

    Thanks,
    J.FreaxXx
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    JFreaxXx said:
    Hi guys, first time poster here, since this is the first problem i've had since i installed windows 7 about a month ago. I was wondering if you guys could help me with a problem i'm having.

    My problem started after i installed the quick cam software for a logitech web cam i just bought. Once the installation finished, explorer.exe crashed, and kept crashing every time i tried to restart it. I tried restarting the computer, and it starts up to the log in screen without a problem, but once i log in explorer crashes again, and i'm left with a black screen.

    I tried booting in safe mode, which was stable, but it would not allow me start the windows installer service to uninstall the quick cam software. I then tried deleting the quick cam entry in the registry and quick cam files in the program files folder to try and do an ugly uninstall. This still did not solve my problem. I even tried logging into a different account on the same computer, but the same thing happened.

    The error code that i'm getting from windows is as follows;
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7100.0
    Application Timestamp: 49ee974f
    Fault Module Name: kernel32.dll
    Fault Module Version: 6.1.7100.0
    Fault Module Timestamp: 49eeaac7
    Exception Code: c0000005
    Exception Offset: 0000000000003892
    OS Version: 6.1.7100.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: d8fd
    Additional Information 2: d8fd8161e9ac0930383dc216f4c34d70
    Additional Information 3: a87e
    Additional Information 4: a87eb7be9617da7857e04259db193484

    If anyone has any advice or ideas on how to fix this issue short of reinstalling my os, i will be greatly appreciative.

    Thanks,
    J.FreaxXx

    Freax

    Hi and welcome to seven forums

    Do you have a backup to restore from?

    If not you could attempt a repair install.

    You can also run the system file checker by running SFC/scannow

    Hope this helps

    Ken
      My Computer


  3. Posts : 358
    windows 7 HP 64bit
       #3

    None of the above means anything to me so i cant advise on it but have you tried looking in msconfig to disable any of the quickcam apps that might be running at start up?
    It might help.
      My Computer


  4. Posts : 4,573
       #4

    System restore.
      My Computer


  5. Posts : 5
    Windows 7 Build 7100
    Thread Starter
       #5

    Antman said:
    System restore.
    Tried this, didn't work.

    Fliplip said:
    None of the above means anything to me so i cant advise on it but have you tried looking in msconfig to disable any of the quickcam apps that might be running at start up?
    It might help.
    Tried this as well. Even though the logitech stuff is now disabled, i am still getting the problem.

    [QUOTE=zigzag3143;232423
    Do you have a backup to restore from?

    If not you could attempt a repair install.

    You can also run the system file checker by running SFC/scannow

    Hope this helps

    Ken[/QUOTE]

    I'm running the sfc right now, and i lent my install disk out to a friend, but i'll try the repair install later.
    Thanks for trying so far though, guys.
      My Computer


  6. Posts : 5
    Windows 7 Build 7100
    Thread Starter
       #6

    The SFC came up ok, but while it was running, i had a dialog box pop up with this error code;

    ::{26EE0668-A00A-44d7-9371-BEB064C98683}\5\::{BB64F8A7-BEE7-4E1A-AB8D-7D8273f7fDB...

    Server execution failed

    I guess i will try doing a repair installation later and see what happens.
      My Computer


  7. Posts : 118
    windows 7
       #7

    While you are viewing the black screen Press ctrl+Shift+Esc, this will open task manager.

    In task manager click on Application tab newtask, a new window will open in that window type appwiz.cpl.

    This will open the program and features window. There you can uninstall the software.

    Restart and keep us informed :)
      My Computer


  8. Posts : 5
    Windows 7 Build 7100
    Thread Starter
       #8

    Delphin said:
    While you are viewing the black screen Press ctrl+Shift+Esc, this will open task manager.

    In task manager click on Application tab newtask, a new window will open in that window type appwiz.cpl.

    This will open the program and features window. There you can uninstall the software.

    Restart and keep us informed :)
    After i type appwiz.cpl and press enter, i just get the box that says explorer has crashed again
      My Computer


  9. Posts : 5
    Windows 7 Build 7100
    Thread Starter
       #9

    Whiskey Tango Foxtrot, the problem has fixed itself somehow! I went to restart my computer to try the system repair with the install disc, but i had a shutdown option to shutdown and install updates, it installed an update, and while it was rebooting i missed my time window to have my pc boot from the disc. Well, it booted up normally, went to the log in screen and i decided to log in to check my facebook, and like some sorta christmas miracle it's working fine now!
    I'd like to thank everyone who tried to help me again, i'll be giving out as much rep as i can.
    Thanks a bunch!
      My Computer


  10. Posts : 118
    windows 7
       #10

    happy to hear that :)
      My Computer


 

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