Random shutOFF like the power went out

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  1. Posts : 11
    windows 7 home x64
       #1

    Random shutOFF like the power went out


    Windows 7 home premium pretty sure it is an X64

    Randomly shuts OFF not DOWN, then when upon restart (manually pushing the power button) it opens like normal put my login password in and it opens fine then reopens the last program running automatically.

    I have a feeling I知 looking at a hardware problem,

    I知 not that familiar with windows 7 at all, this is the wife痴 computer. Just been lurking the site. I love my XP still

    Any help would be greatly appreciated

    Thank you,
    James
      My Computer


  2. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #2

    Welcome to Windows Seven Forums.

    Check out this Gateway article. It was written with Vista in mind, but should hold good for Windows 7.

    Gateway Support - Windows Recovery Environment (WinRE) on Windows Vista Backup Media

    It does sound like a hardware issue, possibly memory-related?

    http://www.memtest.org/

    Have a look here too.

    http://oca.microsoft.com/en/windiag.asp

    P.S. You'll love Windows 7 even better! :)
      My Computer


  3. Posts : 11
    windows 7 home x64
    Thread Starter
       #3

    I’m at the office right now and when I get home I’m going to download the memtest.

    She just informed to me that she was getting an error pop up every once in awhile about memory (while she is on her recipes website) and then explorer freezes.

    I’m not sure of the exact error YET but I’m speculating a RAM issue.
      My Computer


  4. Posts : 11
    windows 7 home x64
    Thread Starter
       #4

    Sorry for the random updates,

    But she just called and told me about another thing the computer is doing. We just hooked this computer up to the web (live in rural America and now just getting internet). But since Friday, eveytime she actually shuts down the computer, (about once a day) while shutting down it goes into installing updates mode. And each time it has around 100-120 updates.
    3 year old machine never been updated or on the web before.

    I didnt even think about the auto update.
      My Computer


  5. Posts : 1,814
    XP / Win7 x64 Pro
       #5

    If you are connecting a 3 year old machine with zero updates to the web for the first time, you are probably already infected with something if you have done any sort of browsing before installing all of those updates. I would recommend downloading and installing an antivirus (such as Avira Avira Free Antivirus - Download) and MalwareBytes (Download MalwareBytes Anti-Malware 1.60.1.1000). Make sure you perform all necessary updates for the two products, restart your computer into safe mode (no networking), and run full scans with both of those. Have it clean up whatever it finds. Then restart into windows normally and download all of the necessary windows updates (do ZERO internet browsing during this time until you have all of the available updates done).
      My Computer


  6. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #6

    Auto updates would go a long way to explaining your problem.

    Excellent advice there from FliGi7, which if followed should go some way in assisting the smooth running of the computer in question.
      My Computer


  7. Posts : 11
    windows 7 home x64
    Thread Starter
       #7

    FliGi7 said:
    If you are connecting a 3 year old machine with zero updates to the web for the first time, you are probably already infected with something if you have done any sort of browsing before installing all of those updates. I would recommend downloading and installing an antivirus (such as Avira Avira Free Antivirus - Download) and MalwareBytes (Download MalwareBytes Anti-Malware 1.60.1.1000). Make sure you perform all necessary updates for the two products, restart your computer into safe mode (no networking), and run full scans with both of those. Have it clean up whatever it finds. Then restart into windows normally and download all of the necessary windows updates (do ZERO internet browsing during this time until you have all of the available updates done).

    Will do thank you for posting them in a link too.
    I値l start downloading them as soon as I get home.
    They I値l run the memtests after all of the updates are good to go. Just for good measure.

    PS loving this site, so much knowledge on this site. I知 a mechanic by trade but computers run thru my blood too.
    my bro works for fujitsu (drives around the 4 state region fixing computers)and i would ask him these questions if he wasnt so hard to get ahold of.
      My Computer


  8. Posts : 7,730
    Windows 7 Ultimate SP1 64-Bit
       #8

    What I would advise is to choose manual updates rather than automatic updating as it will reduce the chances of errors occurring if you install them in small batches rather than a whole big bunch all at once.

    You may find the System Updates Readiness Tool may be needed also as it can help solve updating problems.

    This is the link for the 64-bit version: http://www.microsoft.com/download/en...ang=en&id=3132

    You may also find this link useful: http://support.microsoft.com/ph/6527#tab0
      My Computer


  9. Posts : 11
    windows 7 home x64
    Thread Starter
       #9

    yeah that is how i run my XP based laptop. but i bought this for her and plugged it in 3 years ago and have not touched it since except to load a few programs
    hell i'm running office 03 on it because that is what i had laying around back at my parents house after the free trial ran out.
      My Computer


  10. Posts : 13,576
    Windows 10 Pro x64
       #10

    fordtrucknut said:
    Windows 7 home premium pretty sure it is an X64

    Randomly shuts OFF not DOWN, then when upon restart (manually pushing the power button) it opens like normal put my login password in and it opens fine then reopens the last program running automatically.

    I have a feeling I’m looking at a hardware problem,

    I’m not that familiar with windows 7 at all, this is the wife’s computer. Just been lurking the site. I love my XP still

    Any help would be greatly appreciated

    Thank you,
    James

    I don`t understand your problem. It`s going into hibernation just like it`s supposed to. And yes you will have to push the power button to resume.

    And if you don`t install updates while your using the pc it will install them when you shutdown.
    Perfectly normal.
      My Computer


 
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