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Windows 7: TRACERT is Broken; It Times Out On Every Hop

19 Mar 2012   #1

Windows 7 Home 64bit
TRACERT is Broken; It Times Out On Every Hop

If I run TRACERT (trace route) using the command prompt (CMD) to any website this is what I get:

It does not matter what URL I try, they all fail.

I called my ISP and the agent said my line checks out just fine, then he said the problem must be on my end. I also wondered whether this kid really knows what he is talking about, because tracert is failing immediately. So, wouldn't that mean there is an issue with my internet? But as far as browsing and playing games everything works OK.

The agent also told me my firewall and security software (which is from my ISP) will not affect using Tracert. That rules that out I guess.

Now I am at a loss as to what is the cause or how to correct it. I found a microsoft help page that said you can reset your tcp/ip using a command at the C:/> prompt. I did this then rebooted but it didn't fix anything.

If there are any computer guru's around here that can help me solve this, i would be very thankful!

By the way, I use Win7 home ed. 64bit.

And i tried system restore to earliest restore point, then ran Tracert but it failed just the same. So, i did a restore undo and came to these forums hoping for help.

My System SpecsSystem Spec
19 Mar 2012   #2

W7x64 Pro, SuSe 12.1/** W7 x64 Pro, XP MCE

I have no idea of what the problem is, but I ran a tracert on the same url as in your screenshot, and got the following result. The speeds are up and down the scale, but some of them are very bad. That suggests to me that if you are located in the area that those came from, that may be the problem.

Attached Thumbnails
TRACERT is Broken; It Times Out On Every Hop-tracert.png  
My System SpecsSystem Spec
19 Mar 2012   #3

Windows 10 Pro (x64)

Possible your router/modem blocks ICMP packets for both inbound and outbound.
My System SpecsSystem Spec

19 Mar 2012   #4

Windows 7 Ultimate x64

It's likely your ISP blocking the outbound ICMP traffic. My ISP used to not allow traceroutes off their network
My System SpecsSystem Spec
21 Mar 2012   #5

Windows 7 Home 64bit

Tracert is now fixed. Turns out it was my Modem. My modem works as intended but apparently it wasn't designed to handle Tracert, and causes it to fail for some reason. I called my ISP again and a new agent suggested he send me a new modem. I installed it and now Tracert works fine.
My System SpecsSystem Spec
22 Mar 2012   #6


Yes, hardware can be funny. I once had a linksys router that crashed/rebooted when running tracert. Luckily a firmware upgrade was available :)
My System SpecsSystem Spec

 TRACERT is Broken; It Times Out On Every Hop

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