Windows 7 broken: can no longer log in...

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  1. Posts : 36
    Windows 7 Ultimate x64 SP1
       #1

    Can no longer log in after unexpected reboot & startup repair!


    Hi there,

    Sorry if this post is quite long, but it summarizes a whole day spent attempting to fix my broken system

    Back to office this morning I found my Windows 7 SP1 (Ultimate x64) rebooted and entered in the "startup repair" procedure. Was really weird to me considering I left it yesterday at night powered on, and that it is configured to hibernate later on in the night, and to wake up at 8 am, just before I arrive to office.
    Moreover, other machines let me say that there were no power outage.

    After it attempted to repair, I rebooted and landed on the W7 Welcome screen, but with only one account, of which icon was empty (transparent), and no user name was proposed (to be fill in). So, I tried to key each of my accounts with associated PW, but all were denied access.

    So, I spent the whole day to try multiple potential solutions found on the Net (including your forums), but I always ended up to the same issue: unable to log in. Here is what I've tried so far (not in exact chronological order):
    - rebooted and tried "Last known good"
    - rebooted with installation DVD, chosen "Repair":
    * tried "startup repair"
    * tried "system restore", took 10+ min. to restore the last Restore Point generated yesterday, but ended up with the same login issue
    * tried "command prompt": let me see that all my 4 partitions are accessible with (apparently) all stuff in place
    o chkdsk /b /r /v
    o sfc /scannow /offbootdir:c:\ /offwindir:c:\windows, as per one of your tutorials, but was told that it could not start the repair service,
    o sfc /scannow, but I'm always told that a system repair is pending and that I must reboot and try again...
    o bootrec:
    . /FixBoot: operation OK, but same issue anyway
    . /FixMbr: operation OK, but same issue anyway
    . /ScanOs: told me that it found 0 Windows installations
    . /RebuildBCD: told me the same
    o tried to rename currently present bcd & bcd.log*, as per another forum suggestion, and then rebooted
    - rebooted in safe mode:
    * but crashed with a BSOD just after displaying "Classupnp.sys"
    * unfortunately my system is configured to restart after BSOD so I could not write down error number & other info,
    * so, not knowing if "Classupnp.sys" was the driver currently loading or the last one properly loaded, I tried to replace it with the installation DVD one, but without success

    I probably forgot some other attempts...

    Anyway, I'm now out of idea, and my last resort is to reinstall W7, but I would like to avoid it, hence why I hope that you'll find a way to fix my current installation.
    BTW, I'm puzzled by the fact my system rebooted, the only reason I can imagine is that it crashes with a BSOD, and that tried to reboot. So, the cause could be a new HW, but I didn't install one recently (just moved a USB bluetooth adapter from a USB slot to another), or the consequence of a system update (but sounds not very likely), or some malware.

    Precision: FWIW I must tell that my OS is configured to have "Program Files" folders and user profiles on other drives that the system one thanks to junction points :
    - C: is the system and boot drive, "\Users" is a junction to "F:\Users", while "Program Files" (and its x86 counterpart) is a junction to "E:\Program Files"
    - D: is dedicated to the swap file
    - E: holds installed applications
    - F: user data
    It's running like this for, years.

    Thanks in advance for your help
    Last edited by TerDale; 23 Mar 2012 at 03:01. Reason: Clarified title
      My Computer


  2. Posts : 36
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #2

    Anybody? No clue?
      My Computer


  3. Posts : 525
    windows 7 home premium 64 bit
       #3

    Do you hear any beeps?

    Is your HDD clicking?

    Have you entered setup options and ran an extend scan of your HDD?
      My Computer


  4. Posts : 36
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #4

    Hi quickdraw,

    Thanks for the reply,

    quickdraw2011 said:
    Do you hear any beeps?
    Is your HDD clicking?
    No to both

    quickdraw2011 said:
    Have you entered setup options and ran an extend scan of your HDD?
    If you mean with the installation DVD, then no, I didn't, will try and let you know
      My Computer


  5. Posts : 525
    windows 7 home premium 64 bit
       #5

    TerDale, are you there?
      My Computer


  6. Posts : 36
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #6

    Yep
      My Computer


  7. Posts : 525
    windows 7 home premium 64 bit
       #7

    Wait one

    Trying to find another member to help. Give me a couple of more minutes. About to go to bed.
    Last edited by quickdraw2011; 23 Mar 2012 at 13:36.
      My Computer


  8. Posts : 36
    Windows 7 Ultimate x64 SP1
    Thread Starter
       #8

    OK, thanks
      My Computer


  9. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #9

    sfc /scannow /offbootdir:c:\ /offwindir:c:\windows, as per one of your tutorials, but was told that it could not start the repair service,
    o sfc /scannow, but I'm always told that a system repair is pending and that I must reboot and try again...

    did you do the sfc/scannow command from "repair disk", "installation dvd", or by pressing F8 and enter "repair computer"? Don't do it using F8 as most of the time sfc/scannow doesn't work then. Sure your prompt was X: instead of C: when doing the command? Do a DIR C:\ in "recovery environment" to be very sure C: is indeed windows partition
      My Computer


  10. Posts : 525
    windows 7 home premium 64 bit
       #10

    Well I see you've disappeared. Will someone help the OP when he returns. I'm off to bed.
      My Computer


 
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