bios password problem

Erikbe · 02 Apr 2012

Hi,

I've put a "administrator" and a user password in my laptop bios.Now the user password works fine but the administrator password is never accepted allthough i typ what i've configuerd.When setting up the administrator password there where three prompts (current,new,confirm) and i typed three times the same while current needs to be blank but it didn't give me an error.Now i know some methods of resetting the bios but it's known laptops have better security.So my only chance is togo the manufacterer

which takes verry long to respond if they respond at all

anybody knows advice ?

i've tryed the "qwerty" thing to that password is never accepted it's a ami optia bios

AddRAM · 02 Apr 2012

Everything I google is coming back in German.
There is, in my opinion, no reason to put a password on your BIOS.
You can try using the jumper pins or pulling the cmos battery out for 10 seconds.

Erikbe · 02 Apr 2012

AddRAM said:

Everything I google is coming back in German.
There is, in my opinion, no reason to put a password on your BIOS.
You can try using the jumper pins or pulling the cmos battery out for 10 seconds.

That's possible yes medion is a german company.The reason i put those passwords is to prevent unauthorized access.I'm sure they can fix it because the manual mentions that.If only they where faster .... I still have a unanswered question i asked two months ago.Maybe they want that guarantee card included in the documentation as proof i'm a legit owner i don't know but they could at least say so then... I still can access the bios but with limited access (eg the "user" password)

FuturDreamz · 02 Apr 2012

I'd say unplug it, then locate the CMOS battery and remove it for 30 seconds. The CMOS battery will be located on the motherboard, looks like a coin, and can be easily removed and reinserted without damage.

Ztruker · 02 Apr 2012

I believe CMOS passwords are stored in NVRAM so pulling batteries or resetting CMOS will not help. If it was that easy then the passwords would be useless. I think the only recourse is to return it to Medion and have them replace the NVRAM chip, or perhaps they have some other way.

FuturDreamz · 02 Apr 2012

It wouldn't hurt to try. Virtually all motherboards have a means of resetting the BIOS password, and I'm not aware of a case where the manufacturer decided to make it IMPOSSIBLE to reset the BIOS.

F5ing · 02 Apr 2012

FuturDreamz said:

It wouldn't hurt to try. Virtually all motherboards have a means of resetting the BIOS password, and I'm not aware of a case where the manufacturer decided to make it IMPOSSIBLE to reset the BIOS.

Some (or most/all?) Lenovo ThinkPads come close...

Erikbe · 03 Apr 2012

hi,

I just got in with administrator accses i didn't do anything else then usual when i reboot to try again the same thing happens "invalid password" this is verry strange and frusterating

.Returning it to medion is not an option why not ? I want to be able to use the product i purchased.Not a disaster though the only thing that seems to be "administrator only" is resetting the bios and changing the administrator password.Removing batteries will not work on laptops.If you get "invalid password" three times in a row a "code" that looks like a guid (without the "{}") is displayed at the bottom of the screen (this is different each time) maybe that is the reset way but i've no idea how.

alphanumeric · 03 Apr 2012

FuturDreamz said:

It wouldn't hurt to try. Virtually all motherboards have a means of resetting the BIOS password, and I'm not aware of a case where the manufacturer decided to make it IMPOSSIBLE to reset the BIOS.

Laptops have a different setup than desktops do. The chip that stores the password won't be erased if you remove the CMOS battery like it does on a desktop motherboard. Also the reset jumper, if there is one, is well hidden and not marked as such. Its all done on purpose so if the laptop is lost or stolen, someone can't easily bypass the password. There are back door or master passwords that the manufacturer knows, but they won't give them out unless you can prove ownership.

Erikbe · 03 Apr 2012

hi,

I just contacted them and have attached proof that i own one of there laptops.I will see if they reply or not.