Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unable to shutdown Windows 7

05 May 2012   #1

Windows 7 Professional x64
Unable to shutdown Windows 7

Hello everybody,

I wish somebody could help me
I'm having a little problem with my PC (Windows 7 Pro 64bits), I can't shutdown it... The hard drive stops but the PC is always on (fans, lights and the screen stay on "shutting down". I tried to reinstall drivers and I verified if any service blockes the shutdown...
Has anybody any idea ?
Thanks for reading !

My System SpecsSystem Spec
05 May 2012   #2

Windows 10 Pro X64

Perhaps a shutdown trace will help identify the problem: Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace
My System SpecsSystem Spec
06 May 2012   #3

Windows 7 Professional x64

Thank's for your reply,
I don't see anything that seems to be anormal but i'm not an expert
I noticed that the PC shutdown correctly when i use it during for one hour but when i work 4-5 hour it's impossible to turn it off correctly
My System SpecsSystem Spec

06 May 2012   #4

Windows 10 Pro X64

I asked our resident trace guru to take a look. Don't know when he will have time to do so but hopefully soon.

How did you verify if any services are blocking the shutdown?

One way I've used to figure out what us causing a shutdown problem is to start Task Manager and click on the Process tab. Then shutdown. Watch Task Manager and see if you can determine what is causing the hang. Start killing likely processes until you find the one that allows the shutdown to complete. Then you have to figure out what that process is related to.
My System SpecsSystem Spec
06 May 2012   #5

Windows 10 Pro x64

My System SpecsSystem Spec
06 May 2012   #6

Windows 10 Pro x64

Well, again, I don't know what it could be for certain during your failed shutdown events, but even in this one you have something really odd - Veoh_GirafficWatchdog.exe service takes about 90% of the time in the trace *after* everything else shuts down. If you remove this app (don't just stop the service, remove the whole Veoh software) and reboot/retest, does the problem persist?
My System SpecsSystem Spec
07 May 2012   #7

Windows 7 Ultimate x64

It might be be due to the following issues:
1. Hardware incompatibilities
2. Driver issues
3. Repair Windows Registry
4. Malware
5. Antivirus programs
6. Bugs in applications
My System SpecsSystem Spec

 Unable to shutdown Windows 7

Thread Tools

Similar help and support threads
Thread Forum
Unable to boot Windows 7 after system freeze and forced shutdown
Hello all, first time poster here. I have been dealing with a Windows 7 boot failure problem for a few days now and have not been able to find a resolution. I suspect that my hard drive may have failed, but I was wondering if I could get a second opinion. The boot failure problem started after my...
General Discussion
Shutdown Unexpectedly, & Windows Did Not Shutdown Successfully Errors
EDIT: 11/21 The latest thing it says is windows did not shut down successfully because the system stopped responding. Anyone? After PC is left unattended more than an hour or so it gets a black screen with no error messages, but the CPU and fans are powered up. I must power off and cold...
General Discussion
Unable to shutdown after updates
Hi, at the weekend I had 26 windows updates to apply, they did not install correctly and the computer would not shutdown. After many hours of waiting I forced a shutdown by holding the power off button. I restarted in safe mode and shut down correctly. I had problems restarting so I had a tip about...
General Discussion
Unable to Shutdown after installing Canon Pixma MG5370 apps and driver
Scenario first. My system is a windows 7 x64. it is connected via LAN cable to my wifi router (also used for internet). Prior to installing Canon Pixma MG5370 apps and driver, the windows works fine. My Canon printer is connected via WIFI to my router so in essence, I print through my router...
Hardware & Devices
SLOW Boot and Shutdown after forced Shutdown during Windows 7 Upgrade
Hello All, I have a ASUS Laptop with Intel I3 processer and Windows 7 Home Premium. I recently had a forced shutdown during a Windows upgrade session. Ever since then the Boot and Shutdown times have increased to over 15 minutes. I have run the msconfig unticking all but the antivirus...
Performance & Maintenance
Unable to shutdown or restart w/o BSOD
just happened today everytime i wanted to restart, it came up with this BSOD SPECIAL_POOL_DETECTED_MEMORY_CORRUPTION ran memtest for 7 passes with no error seems like all my recent bsods are memory related. i dont have any spare rams to try.
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:37.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App