My Documents won't open when I hit any "Browse" option.

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  1. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #11

    If that is the case,
    then:
    WINDOWS DEFENDER OFFLINE is NOT Windows Defender!

    Now why do I say that?

    Because Microsoft has named a marvelous product such that confusion is caused.

    I would like for you to click on the WDO (Window Defender Offline) link in my signature.
    Follow the instructions there to download and install to USB. Run WDO
    When you run WDO, a quick scan will be run automatically. When the quick scan finishes, run a full scan over all drives

    We also have a tutorial on WDO: Windows Defender Offline

    After running WDO and rebooting, please upload the .LOG files in:
    \Windows\Microsoft Antimalware\Support
      My Computer


  2. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #12

    Okay, so I ran the quick scan and the whole system scan. Is this the file you wanted? Or the whole set under the \Support folder?

    MPLog-05112012-165944.log
      My Computer


  3. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #13

    all of the logs in the folder given in my post.
    thanks,
    karl
      My Computer


  4. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #14

    Alright, here are all the .LOG files in the support folder. And i just want to say again, thanks for spending the time to help me out. I really appreciate it.

    MpCacheStats.log

    MPDetection-05112012-165944.log

    MPLog-05112012-165944.log

    msssWrapper.log
      My Computer


  5. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #15

    excellent.

    Now would you once again run just the quick scan?

    This time you should come up with a clean slate.

    On that previous run, WDO removed some malware.

    After the new quick scan finishes, then make sure by checking history that all have been removed and then shutdown, reboot and post the new log files.

    thanks,
      My Computer


  6. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #16

    Okay, so I reran the quick scan, checked the history to make sure it was clear, and rebooted. And here are the new .LOG files

    MpCacheStats.log

    MPDetection-05112012-165944.log

    MPLog-05112012-165944.log

    msssWrapper.log
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #17

    Is the problem gone? Yes / No

    Please carry out:

    Install CCleaner:
    CCleaner - PC Optimization and Cleaning - Free Download

    list of STARTUP PROGRAMS

    CCleaner | Tools
    icon | Startup button | Windows tab |
    click on Save to text file button (bottom right side) |
    accept Startup.txt as file name | SAVE button

    list of SCHEDULED TASKS

    CCleaner | Tools
    icon | Startup button | Scheduled Tasks tab |
    click on Save to text file button (bottom right side) |
    enter Scheduled Tasks as File name | Save button

    List of INSTALLED PROGRAMS

    CCleaner | Tools
    icon | Uninstall button |
    click on Save to text file button (bottom right side) |
    accept install.txt as File name | Save button


    UPLOAD the startup.txt file
    UPLOAD the Scheduled Tasks.txt file
    UPLOAD the install.txt file.

    HOW TO UPLOAD
    Post a File or Screenshot in Seven Forums
    =====================================

    What anti-virus/firewall/anti-anything software are you using?

    =========================================

    thanks,
    karl
      My Computer


  8. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #18

    Sorry for the late reply.
    The problem has not been solved, but here are the CCleaner files. And I've been using the free version of AVG for my anti-virus program.

    Scheduled Tasks.txt

    startup.txt

    install.txt

    Thanks,
    MrStelth
      My Computer


  9. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #19

    uninstall AVG.
    Install and use MSE, Microsoft Security Essential Link in my signature.
    Am off to watch basketball.
    Be back later.
    karl
      My Computer


  10. Posts : 4,049
    W7 Ultimate SP1, LM19.2 MATE, W10 Home 1703, W10 Pro 1703 VM, #All 64 bit
       #20

    sfc /scannow


    You may need to open the "Command Prompt" and execute:
    sfc /scannow
    Tutorial:
    SFC /SCANNOW Command - System File Checker
      My Computer


 
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