"Windows Explorer has stopped working."


  1. inahperalta
    Posts : 4
    Microsoft Windows 7 Starter 32-bit 7601 Multiprocessor Free Service Pack 1
       New #1

    "Windows Explorer has stopped working."


    A dialog box containing this message appears whenever I try to open my Downloads Folder. See this photo:



    And whenever I click cancel, it says something like "Windows explorer is restarting."

    I have tried opening it using Safe Mode and when I'm using it, everything seems normal. I also tried the Sfc/scannow command using Command Prompt and MSCONFIG and unclicked everything except my antivirus.

    Now, I don't really know what to do.

    Can you help me?
      My Computer
    Quote Quote

  3. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #2

    Welcome to SevenForums,

    Boot up in Safe Mode.

    Clean up your downloads folder by moving video files to Videos, jpgs, pngs to Pictures, MP3s to Music.

    You get the idea.

    After that,

    =======================================

    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec     (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    Add the word laptop or desktop or netbook to the
    “system manufacturer” block, for example,
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.
    =================================================
    =================================================

    and:

    HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
    Run disk management:
    WIN |     type DISKMGMT.MSC | ENTER
    WIN=    key with Microsoft logo on top.


    Maximize the output of Disk Management:
    ALT-Spacebar     key combo | X key (selects Maximize) |
    Drag the field separators (such as between Status and Capacity) to show entire field.


    Make a snapshot:
    WIN |     type SNIPPING | ENTER | New
    Drag the cursor around the area you want to snip.
    File | Save as | select save location and name | Save


    Post the snapshot:
    Post a File or Screenshot in Seven Forums
      My Computer
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  4. inahperalta
    Posts : 4
    Microsoft Windows 7 Starter 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #3

    I think I kind of resolved the problem already. I did clean my Downloads folder using Safe Mode, then I restarted it again using normal mode. When I got into my Videos Folder, the same dialog box appeared. What I did was, I deleted my recently downloaded files, since it was after I opened it that the problem started.

    I'll update again if ever this happens again.

    Thank you for your help.
      My Computer
    Quote Quote

  6. FliGi7
    Posts : 1,814
    XP / Win7 x64 Pro
       New #4

    Do you have any codec packs installed? Some can cause explorer to hang when thumbnailing/displaying video/picture icons.
      My Computer
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  7. inahperalta
    Posts : 4
    Microsoft Windows 7 Starter 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #5

    I do, should I uninstall it?
      My Computer
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  8. FliGi7
    Posts : 1,814
    XP / Win7 x64 Pro
       New #6

    Which ones do you have installed? I would first start by removing them and see if the issue persists.
      My Computer
    Quote Quote

  10. karlsnooks
    Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       New #7

    inahperalta said:
    I do, should I uninstall it?
    Since your system works now, then don't do anything to your system.

    Let well-enough alone.

    As general advice, I recommend using Win 7's Backup and Restore to make a SYSTEM IMAGE backup of your entire disk to an external USB drive.

    Just last night, I used a System Image backup to restore some data that got clobbered, by me and MS Mesh.

    Carry out the following and I can make a recommendation regarding size of the external USB drive which will, no doubt, be much smaller than your hard drive.

    HOW TO POST A SNAPSHOT OF DISK MANAGEMENT DISPLAY
    Run disk management:
    WIN |     type DISKMGMT.MSC | ENTER
    WIN=    key with Microsoft logo on top.


    Maximize the output of Disk Management:
    ALT-Spacebar     key combo | X key (selects Maximize) |
    Drag the field separators (such as between Status and Capacity) to show entire field.


    Make a snapshot:
    WIN |     type SNIPPING | ENTER | New
    Drag the cursor around the area you want to snip.
    File | Save as | select save location and name | Save


    Post the snapshot:
    Post a File or Screenshot in Seven Forums
      My Computer
    Quote Quote

  11. FliGi7
    Posts : 1,814
    XP / Win7 x64 Pro
       New #8

    That doesn't fix the issue, which will return whenever the OP downloads and attempts to display/thumbnail the type of file that was causing this error in the first place. The system is working now because the problematic file has been deleted, but the source of the issue (problematic codecs installed) will continue to cause future problems.
      My Computer
    Quote Quote

  12. inahperalta
    Posts : 4
    Microsoft Windows 7 Starter 32-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #9

    I think it's the .mkv file that causes the issue. I'll try to remove it and see what happens. Thanks for your help.
      My Computer
    Quote Quote

 

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