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HP Desktop Startup Screen Frozen- Geek Squad Says Fried Motherboard?
Hey everyone,
This is my parents' computer and the other day they had a power outage and now the computer won't get past the blue HP startup screen that looks like this.
Here are the specs on the desktop:
Model: HP Pavillion p6210y
CPU: 2.6GHz AMD Athlon II X4 620
Memory: 6GB 800MHz DDR2 SDRAM
Graphics: 256MB (shared) NVIDIA GeForce 9100 integrated graphics chip
Hard drives : 640GB, 7,200rpm
Motherboard: M2N78-LA (violet)
My dad brought it to Best Buy and they told him that the motherboard was fried and it's most likely due to the fact that my parents keep it on all the time. They said they could backup everything on the hard drive for $100 which I thought was way too expensive so does anybody know how they would be able to do this exactly? Would I just need an external hard drive to do this myself and back everything up by going into recovery mode?
Now, when I try and turn the computer on it goes to the HP startup screen and then after a second, it goes to this screen...
I've looked up this message and seen threads on fixing it but I'm not entirely sure what to do and I don't want to mess anything up. I work well with computers so if this is something that is fairly easy to fix, i'd much rather do it myself than have my parents buy a new desktop.
If anyone has a solution for me i'd greatly appreciate it.
-Thanks