Error 80070641 + unable to open some programs

Hairfallingout · 04 Jun 2012

Last week Friday, I had problems scanning from my HP6110, so I restarted my computer. When it restarted, it went into an automatic repair that said would take a "few minutes." After about half an hour, I tried to cancel the repair, but a message indicated it would not stop. After about an hour, I hard booted the system, but the computer would not start. I let the repair continue and was able to start the computer after two or three more hours.

Since that repair, I have been unable to open many programs, including QuickBooks (2010, 2011, 2012 & 2012 Enterprise), a tax program, IE, Kaspersky and iTunes. I am also unable to install windows updates, and get error code 80070641. Adobe Flash is not working. Kaspersky will not "turn on." (When the Windows update problem started, I also had error code 641. That is now gone.)

I cannot restore to a point where the computer worked -- the last restore I have is from after the problem. I have tried re-registering msiexec, run MS Fixit Install/Uninstall, Fixit 50809, Fixit Performance, Fixit wuRNP, installed and completed a Spybot scan (no problems), tried to install an updated Java (I can't listen to music via my browser because of a Java issue), merged the default .exe associations in my registry, checked my Event Viewer logs for issues when my computer went through repair, deleted every instance of Norton/Symantec security that I could find, tried sfc \scannow but got hung at 41%, completed chkdsk, ran Windows Defender quick scan and found no problems and a couple of other things.

Some programs work, e.g., Firefox, Word, Excel and Outlook. I tried to find something common between the non-working vs working programs, and the only thing I can see is that the programs that are not working are not showing up in my control panel.

I bought the laptop used, but the prior owner only used it about a dozen times. Prior to these issues, I was able to install, scan, print and open programs with no problems. I'm running Windows 7 x64.

Please help.

Ztruker · 04 Jun 2012

Read through this thread: updates not responding error code 80070641

See if any of the fixes there help.

Hairfallingout · 05 Jun 2012

Thank you, Rich. Here are the results. Windows Installer wasn't running and the update failed. I had tried unregister/re-register of MSIExec before. It didn't work this time either. I couldn't find Office Update 11 or Office Update 12 folders on my computer, so I couldn't delete them. I also couldn't delete the ActiveX control for IE -- it's not on my computer.

One suggestion was to turn off my firewall. I have Kaspersky on my laptop, but it's not on. (That's one of the problems.) I am currently using Windows firewall, and I don't want to turn it off. I ran the Office diagnose in Excel, and no problems were found. When I opened other Office programs, a message came up that the diagnose function was already run, so I didn't do it again.

Disable script or proxy settings -- my LAN was already set up as supported, so this didn't change anything.

A manual download of a Windows update (junk mail KB2598290) failed. Win Installer is already on manual.

I didn't do #13 on one of the links -- disable/re-enable Local Installation Source. I didn't do a clean boot (I'm not sure what that is). And I didn't do a clean install.

During this process, a message came up for Problem Reporting. There was a video hardware error, and it listed three files. The checking solutions took a while, but ultimately came up with nothing.

Any other suggestions? I've only been using this laptop for a little more than a week. It is my work computer, so I need to get this figured out as soon as possible.

Ztruker · 05 Jun 2012

If time is critical, I would urge you to back up and personal data then reinstall Win 7 or restore to Factory state.

You may be able to do this via the Start Menu (Orb) or use a Fn key at boot time. If you give us the make and model number we can check the Users Guide and tell you for sure how to do this.

An alternative would be to try a Repair Install which preserve your data and installed software, just replaces the operating system. If you don't have a recovery CD, you can download the version you need from here:

Download Windows 7 ISO (Official 32-bit and 64-bit Direct Download Links)

Hairfallingout · 05 Jun 2012

Okay. I was afraid it would come to something like this. I have a Toshiba Satellite A500 and Windows 6.1 (Build 7601) Home Premium. Since I do not have the CD for Office 2007, I'd like to try the repair install. I have most of my files backed up, but I'll need to do Outlook (personal folder) and my Firefox settings.

Please walk me through this -- it makes me nervous. On the link you provided, do I download the "Official Windows 7 ISO" from Digital River? If not, please spell it out exactly. (The link went to ipod and other stuff.)

Ztruker · 06 Jun 2012

Yes, thqat is what you need. If you look at the tutorial, steps 4, 5 and 6 all refer you to that.

They key a repair install is you start it from a booted Windows 7 by placing the DVD that you create from the iso you download.

Looks to me like step 5 is the one you want.

Hairfallingout · 07 Jun 2012

It's been a long day. I'll try this in the a.m.

Hairfallingout · 07 Jun 2012

I saved the Windows file to a DVD, but there is no option to run it. All that comes up is a disc creator center. It took over an hour to download the file, and it's over 3 GB. Was I supposed to open the file instead of save it? And if so, how would I tell it to go to the DVD if I just open it?

Ztruker · 07 Jun 2012

The 2nd half of step 5 tells you what to do:

and use Windows 7 USB-DVD Download Tool to create a bootable DVD or USB flash drive with the ISO to do the repair install with using this step.

Hairfallingout · 07 Jun 2012

It's confusing because it says to run when the DVD is put in the drive. It should say to go to that download step first if that has to be done prior to running the install.

In any case, the bootable program is not working on my computer because of the install errors I'm having. I'll have to try it on my old laptop, which is significantly slower.