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Windows 7: Two Sudden Problems

05 Jun 2012   #1

Windows 7 Professional 64bit
Two Sudden Problems

I've recently observed two problems.

First, my weather gadget stopped working.

I get the error "Cannot connect to service". There is no option to change city in this case, there's only a "move" and an "exit" button.

Second, Outlook (2010) stopped showing pictures.

I have several accounts setup, and any picture sent to me in an email says "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location."

These two problems seemed to have simultaneously occurred in the last day or two.

Any suggestions?

I don't remember installing or altering anything.

My System SpecsSystem Spec
05 Jun 2012   #2

Windows 7 Ultimate x64 SP1

When you say you have several accounts, do you mean email accounts or Windows accounts?
My System SpecsSystem Spec
05 Jun 2012   #3

Windows 7 Professional 64bit

Sorry for being vague; I have several e-mail accounts.

My System SpecsSystem Spec

05 Jun 2012   #4

Windows 7 Ultimate x64 SP1

Create a new user account and see if you continue to have problems. Report back with your findings.
My System SpecsSystem Spec
05 Jun 2012   #5

MS Windows 7 Ultimate SP1 64-bit


First, help us to help you>

Use the following procedure to update your System Specs:

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

ADD the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

awaiting your post informing of the update.
My System SpecsSystem Spec
05 Jun 2012   #6

Windows 7 Professional 64bit

After creating a new account, the two problems go away.

This is weird.

After further investigation, it seems I installed a ton of steam games over the weekend.

Steam installations always erroneously modify microsoft files.


I will update my profile asap.

Thanks for your contributions and encouraging further development.
My System SpecsSystem Spec
05 Jun 2012   #7

Windows 7 Ultimate x64 SP1

No problem, mdmasters. Let us know if you need help getting that sorted out.
My System SpecsSystem Spec
05 Jun 2012   #8

Windows 7 Professional 64bit

Weather gadget was fixed by restoring default gadgets in control panel, will look into the outlook problem now.
My System SpecsSystem Spec
05 Jun 2012   #9

Windows 7 Professional 64bit

Hey what!

Outlook seems to be functioning now that I restored the Windows gadgets!

Is that crazy; I'm not sure you tell me.

Thanks guys

I appreciate your assistance you're very good. Moreover, I appreciate your precious time.

My System SpecsSystem Spec
05 Jun 2012   #10

MS Windows 7 Ultimate SP1 64-bit


Now to avoid all kinds of problems, you need to fully and completely update your Win 7.

Win 7 is not XP. For Win 7, you need to 100% update your system which means you install all critical, all important, all optional updates (except for those for other languages, unless needed).

Use this procedure, afterwards update your system specs and let us know that the update is finished.

Change settings (left-hand column) |
checkmark all four of the boxes | OK

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates
(left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

Use the “critical update” procedure until all important updates are installed.

Use the “critical update” procedure until all optional updates are installed.

Under Optional updates you will be presented with a list of about 34 language updates.
You can hide those updates so that aren't continually notified of those updates. When you click on 34 optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.


Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.
My System SpecsSystem Spec

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