Windows 7 won't boot up after Norton removed virus


  1. DJDannyB
    Posts : 1
    Windows home premium
       New #1

    Windows 7 won't boot up after Norton removed virus


    Hi, Hope someone will be able to help me here.

    I have a laptop here which i ran Norton Power Eraser on, it found 3 things which i let it "Fix". After that it did a restart and wouldn't boot.
    I cannot get the machine to boot, i have tried bootrec.exe, CHKDSK, All the usual windows 7 boot repair with no luck. Is there anything else i can try before i give up and format the machine?
    It has some data on it which i really need to recover if possible.. I was also wondering that IF i do have to format it, can i take the HD out and use a HD enclosure to plug it into another windows laptop via usb and copy the data i need?

    I've also attatched my report from Farbar Recovery Scan Tool .txt if that helps?

    Thanks in advance
    Windows 7 won't boot up after Norton removed virus Attached Files
    Last edited by DJDannyB; 12 Jun 2012 at 11:48.
      My Computer
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  3. marsmimar
    Posts : 10,994
    Win 7 Pro 64-bit
       New #2

    Hello DJDannyB and welcome to Seven Forums.

    According to the NPE website, "...there is a risk that it can select some legitimate programs for removal. You should use this tool very carefully. If you accidently remove a legitimate program, you can run Norton Power Eraser to review past repair sessions and undo them."

    Norton Power Eraser | Free Tool |Easily remove scamware that traditional virus scanning can

    If you can't undo the repair session, you might be able to use a restore point to roll back your computer to a date/time prior to using NPE.

    System Restore

    And you might find some additional suggestions in this tutorial prepared by one of our Forum experts.

    Troubleshooting Windows 7 Failure to Boot
      My Computer
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