HELP- hibernate bu restart instead


  1. msabet
    Posts : 21
    win7 home basic (64 bit)
       New #1

    HELP- hibernate bu restart instead


    anyone can help me?????
    my win is 7 homebasic 64 bit. when i hibernate my laptop shutdown automatically and when i turn it on again the following massage apears:
    windows:
    windows has recovered from an unexpected shutdown.
    details:
    ----------------------------------------------------------------------------
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.2
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA8002302A10
    BCP3: FFFFF80000B9C518
    BCP4: FFFFFA8001DAEBD0
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\061912-21824-01.dmp
    C:\Users\mohamad\AppData\Local\Temp\WER-77532-0.sysdata.xml

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    HELP- hibernate bu restart instead Attached Files
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  3. Stevy22
    Posts : 324
    Windows 7 and MAC
       New #2

    Who's the manufacturer of your Computer??
      My Computer
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  4. Stevy22
    Posts : 324
    Windows 7 and MAC
       New #3

    Did you computer come with Windows 7 installed from the vendor or was it an upgrade from an earlier OS?

    When you installed Windows 7 Home Basic 64 bit, did you do an in place upgrade from within Windows or did you do a Custom Install (essentially a clean install). If your power problems are due to Windows, then an in place upgrade may only have transferred the problem to your Win7 Ultimate install. If you did a Custom install, then the problem is most likely related to your HP hardware/BIOS rather than Windows.

    Have you checked your BIOS for the power settings?

    You might try to download and install an updated ACPI driver from the HP support site. Also check for a BIOS update and an updated Chipset Device driver as well.
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  6. msabet
    Posts : 21
    win7 home basic (64 bit)
    Thread Starter
       New #4

    it is a vaio.
    up to now( from 1.5 years ago) its work correctly.
    its ram is 2 gig
    this problem is apear two or three days
      My Computer
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  7. Stevy22
    Posts : 324
    Windows 7 and MAC
       New #5

    Okay, what you need to do is go here :- http://www.google.co.in/url?sa=t&rct...AEHPO3xQXtkqVw
      My Computer
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