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Windows 7: System Restore won't let my computer boot all the way up.

24 Jun 2012   #1

Windows 7
System Restore won't let my computer boot all the way up.


Earlier this evening I downloaded My Colors and put it on my computer. For some reason it wouldn't load up all the icons and was messing up my browser when I would go online. I did a system restore back to a previous date. Now I am in a huge mess. It will not boot up fully. I get a window with an easy access button in the lower left corner and a shut down button in the lower right corner and that is it. I don't want to do a full restore. I have a Dell Inspiron 1545 laptop. It is running Windows 7. I'm not sure what more information you need or that I can really get to you at this time.

Thanks so much for your help.

My System SpecsSystem Spec
24 Jun 2012   #2

MS Windows 7 Ultimate SP1 64-bit

Welcome To SevenForums!

Essential is that you have a 100% clean system. To that end, I'm giving you a procedure.

Windows Defender Offline
is a free standalone, bootable malware and virus remover from Microsoft.
performs an offline scan of an infected PC to remove viruses, rootkits and other advanced malware.

Download Windows Defender Offline (about 764 kB)

You will have the choice of downloading the 32bit version (x86) or the 64 bit version (x64).
The link will help you determine whether you are running a 32 bit version or 64 bit version of Windows

NOTE!! You can download and prepare a 32 bit version using a 64 bit version of Windows
NOTE!! You can download and prepare a 64 bit version using a 32bit version of Windows.

You run the 32 bit version on a 32 bit version of Windows.
You run the 64 bit version on a 64 bit version of Windows.

The 32 bit download file name is: mssstool32.exe
The 64 bit download file name is: mssstool64.exe

For the curious, this program was originally name Microsoft Standalone System Sweeper.

You will need an Internet Connection.
Insert 512 mB (Microsoft’s 256 mB is no longer accurate) or larger USB stick into a usb port.
Run the downloaded program--mssstool64.exe or mssstool32.exe
NEXT button
Choose the option On a USB flash drive that is not password protected
NEXT button
NEXT button
The install program will format the usb stick using the NTFS format.
The install program will download about 210 mB.
The install program will name the USB stick WDO_Media32 or WDO_Media64
The WDO_Media32 usb stick will have used space of 255 mB (268,140,544 bytes)
The WDO_Media64 usb stick will have used space of 282 mB (296,165,376 bytes)
You can expect the number of mB to increase as more malware appears.

UPDATE Windows Defender Offline USB stick:
reinsert the usb stick
run the installation program, mssstool64.exe or mssstool32.exe, again.
the update will download about 66 mB (mssstool32.exe) and 68 mB (mssstool64.exe).

Since the malware database is sometimes updated several times in a day, always update before running.

Bootup your computer from the USB stick
Windows Defender Offline will automatically perform a quick scan.
After the quick scan finishes, Choose Full Scan
Select all of your drives

The initial, full scan can easily take several hours, but
Remember, your computer is being very thoroughly checked for all types of malware.

The results will be in 4 log files on your computer's disk in:
\Windows\Microsoft Antimalware\Support
Upload the four log files please.

I will await those four log files. Then and only then can and will I proceed.

If that sounds forceful, then that was the intent. Lately we've had a real rash of those who can not follow instructions. Restore my faith in humanity.

My System SpecsSystem Spec
24 Jun 2012   #3

Windows 7

Yea that does sound a bit forceful and scary. All I want is my laptop fixed. I'm sorry for the others that caused this. I will do my best. Thanks.
My System SpecsSystem Spec

25 Jun 2012   #4

Windows 7

I did post another reply but I don't see where it is now. While I was typing my original post I had tried one more time to do a system restore. This time I went back even farther. I wasn't very hopeful that it would work, which I why I went ahead and posted it. This time it did work and now I am up and working again. My question now is should I still do what you previously posted with the offline defender? Just to make sure my system is clean.

Thank you.
My System SpecsSystem Spec
25 Jun 2012   #5

MS Windows 7 Ultimate SP1 64-bit

Yes, you should still run Window Defender Offline.

glad to hear that the other problem is solved.

As you've learned, when performing system operations, then best is to close all other programs.
My System SpecsSystem Spec

 System Restore won't let my computer boot all the way up.

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