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Windows 7: Your computer is locked. Metropolitan police

26 Jun 2012   #11
pcmatty

 

I been running malwarebytes for 37mins so far nothing found.


My System SpecsSystem Spec
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26 Jun 2012   #12
pcmatty

 

Greg ur saying mc afee is crap?
I thought it was the best anti virus ever.
My System SpecsSystem Spec
26 Jun 2012   #13
pcmatty

 

Hanna heres the problem
My laptop is windows 7
My pc is windows vista
So how is me putting windows defender on a flash drive on my pc going to cure the problem on my laptop ?
I installed the correct windows defender exe
It says mssstool64
I clicked on it thats where it says the following

"The ver of the file is not compatable with the ver of the windows your running check your computers system info to see whether u need an x86 (32bit) or x64(64bit)"

matt
My System SpecsSystem Spec
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26 Jun 2012   #14
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

Matt. you have to burn the downloaded file on a 64bit machine.
We are triing to help you with our humble but trusted solutions.
MBAM takes some time for the scan.
If you are certain of your thinking, you can try, but poste back your results.
My System SpecsSystem Spec
26 Jun 2012   #15
pcmatty

 

Yes i know u ppl are helping me im not the brightest plz be patiant.
Malwarebytes still scanning after 55 mins now found 4 things in results.
Pup bundle installer. OI
Trojan agent
Trojan agent.ck
Trojan agent.gen
Should i hit remove selected ??
Pup bundle installer wasnt selected.
Matt
My System SpecsSystem Spec
26 Jun 2012   #16
Hanna 1

win7 home premium-64bit-SP1-IE10
 
 

yes you can remove the selected files and after that you have to run mbam a second pass maybe the program can catch more
My System SpecsSystem Spec
26 Jun 2012   #17
pcmatty

 

I hit remove
Doing another scan.
U think them trojans i removed might has resolved it ?
I still running in safe mode with networking
Matt
My System SpecsSystem Spec
26 Jun 2012   #18
pcmatty

 

Dammm after 2 runs of mbam it still hasnt worked. ;(
Matt
My System SpecsSystem Spec
26 Jun 2012   #19
Sir George

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by pcmatty View Post
It says i cnt run windows defender in safe mode.
SIr george
Ive tried that solution u said but it dnt pin point where the trojon is
I tried looking at the shell file it just says explorer.exe
Cnt see where it is.

Also tried running windows defender on my user account on laptop but as i just go to open it the pc lockup appears.

Cnt get mc afee loaded up either

Matt ;(
The link I provided has an update at the bottom. This is the update information;

"I fixed this by the following:"

As well as starting explorer and regedit at the command line also start msconfig. Select the Startup tab. It can be difficult to spot although it stuck out for me as having an absurd name, there can be more than one entry. I think the best way is to look in the location column for any entry ending with something like a string of random letters/numbers.exe, mine also had a comma with a few letters after it as well to try to confuse me. Also look for any startup item with something similar in the 'Startup Item' column. Unticking these entries and applying should prevent it starting, and the entry should reveal the path to the .exe file which you can find and delete. Be warned you can stop important programs starting up, although they try to confuse you, mine was tagged as being from the IBM corporation!

You can't just delete startup entries from msconfig. You have to use regedit. In regedit I found the offending entries here:

HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Shared Tools \ MSConfig \ startupfolder

but they might also be here:

HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Shared Tools \ MSConfig \ startupreg
My System SpecsSystem Spec
26 Jun 2012   #20
pcmatty

 

Thanz i will try tomw after work.
Will let u know.
Btw my laptop is brand new aswell
Alienware mx18
Matty
My System SpecsSystem Spec
Reply

 Your computer is locked. Metropolitan police




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