Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Programs hang up during use, sometimes crash without warning

06 Jul 2012   #1

Windows 7 Home Premium x64
Programs hang up during use, sometimes crash without warning

I’m a member of the IT department in a relatively small company. Earlier last week, one of my users reported a strange error to me. I have never encountered this before. The problem he described is detailed further below. We have several of this model laptop; this is the first one to give us any problems.

System Information:
Lenovo ThinkPad T420s
Model #: 4170CTO
OS: Windows 7 Professional 6.1.7601 Service Pack 1 Build 7601 (64-bit)
Processor: Intel Core i5-2540M (CPU @ 2.60GHz, 2 Cores)
Spec Sheet:
• The laptop locks up during normal usage, typically when running a Microsoft program such as Word or Excel. When this happens, it generally forces the program closed, resulting in loss of work.
• On 6/28/12 the computer forced a shut-down without warning. After rebooting, the machine gave an error message saying something along the lines of “Not enough resources” to load the user profile. The message requests logging on with a user account which has been used previously on the laptop, even though the account(s) being tried have all logged on before. In order to log in again the machine had to be rebooted several times.
• Computer has yet to provide a blue screen error.
I do have access to the Event Log, if it would be of any help. However, I could not find any errors associated with the log-on message we received. Here is one of the “Application Hang” errors, which I believe is what the user was referring to when he mentioned the trouble with Microsoft programs.
Log Name: Application
Source: Application Hang
Date: 6/28/2012 9:27:45 AM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: CLIL00026-T420S
The program Explorer.EXE version 6.1.7601.17567 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: dcc
Start Time: 01cd5528207bf840
Termination Time: 34894
Application Path: C:\Windows\Explorer.EXE
Report Id: f23c3238-c124-11e1-a497-e4d53dc8bfcc
To my knowledge, the computer has not given the login error since the morning of the 28th, but continues to run sluggishly and forcibly close some programs without warning.

My System SpecsSystem Spec
06 Jul 2012   #2
Microsoft MVP


Work through these standard Troubleshooting Steps for Windows 7
My System SpecsSystem Spec
06 Jul 2012   #3

MS Windows 7 Ultimate SP1 64-bit


Are any of the Lenovo laptops identical to this one?

Do they all have the same problem?

Are the laptops part of an internal company network?

Are they individually licensed or covered by an enterprise license?

Looking thru event logs can be quite a pain to be honest.

Nevertheless, I'll give you a script for actually deleting the logs. What this will do is get rid of the thousands of entries which help to cloud the issue.

After that, at the next error then check for critical errors in the event log.

# ************************************************************
# Clear the EVENT LOGS
# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# START ORB | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, starting with the first line that does NOT start with a #
# COPY, using CTRL+C, every line thru both EXIT statements 
# PASTE into Powershell
# You PASTE by Right-clicking at the PowerShell Prompt
#  (Ctrl+V does not work)
# ************************************************************

Get-WinEvent -ListLog * -Force | % { $_.logname;Wevtutil.exe cl $_.logname };Wevtutil.exe cl system


# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#  Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
# To determine your Powershell version:
#   Run PowerShell
#   enter $host.version
#   you should see at least:
# Major  Minor  Build  Revision
# -----  -----  -----  --------
# 2      0      -1     -1
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#   Run PowerShell
#   enter Set-ExecutionPolicy -executionpolicy remotesigned
# ************************************************************ 

Of course, that's only one step.

Are the programs on the Lenovos all the same within the company or is every Tom,Dick, and Harry permitted to install whatever he pleases?

My System SpecsSystem Spec


 Programs hang up during use, sometimes crash without warning

Thread Tools

Similar help and support threads
Thread Forum
Various programs hang, can't really get more descriptive
We're doing what we can over here, but we're running out of options. Many windows programs, and 3rd party programs like Skype, Steam, etc (But not all) are hanging when launched, or shortly after launching. That or they crash instantly. Nothing is logged to the Event Viewer, and Memtest comes out...
Programs hang at start
Hi all I have this weird problem that keeps bugging me for years but usually it's not that frequent: whenever I start a program it seams to hang for a while before starting and sometimes this can take up to 5 minutes. Sometimes this happens on startup, but not always. Also, this occurs without...
Welcome screen hang, log on hang, black screen crash, and more!
Hello, I have recently (within the last week or so) started experiencing several problems with Windows 7 professional (64bit build 7601), (dual boot with Ubuntu) on my Dell XPS L502X (Intel i5 2430M). This post - ...
BSOD Help and Support
Hang/crash during logon
Hi, new to the forum, and have a series of problems contributing to an awful mess, hope you can help and thanks in advance. I'll try to provide as much possible information to help diagnose what's going on here. I've tried a lot of things already, I just cant decide what to do next. Anyway, here...
General Discussion
Hang and Crash
Hi, My computer has started hanging on suspend or on shutdown lately. Often when I suspend i return to find an unexpected shutdown. Today I saw this when i rebooted: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600. Locale ID: 1033
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 02:22.
Twitter Facebook Google+