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Windows 7: System fails to shut down after Hibernate and boots w/Startup Repair

31 Jul 2012   #1

Windows 7 Home Premiun 64bit
System fails to shut down after Hibernate and boots w/Startup Repair

I apologize, I'm relatively new at support forums but I am concerned on the status of my Laptop.

Anyways, here's the deal. Last night I put my computer into hibernate (which I do every night, so this is a brand new occurrence) and this morning I turned it on, according to the start up screen, Windows failed to shut down properly and it asked me if I wanted to continue start up normally. I accepted. Then, it started up in System Repair mode (which was visually, safe mode) and apparently, fixed something. Everything runs fine afterwards but it's irritating me that something might be wrong with my Computer.

I checked my Hard drive manager, it said everything was "Healthy", I did a "SFC/Scannow" and that repaired some things, but not everything (according the CBS.log). I did a virus scan and then restarted (I can restart without an issue), but after that I tired to hibernate and the same issue persisted.

So it's related to Hibernating only.

I went to my Event Viewer to see if it would shed any light and in the critical section, these came up. They're at the same times this happened so could it be a power issue?

I have a warranty so I can get anything repaired but I personally don't want to wait if I can just fix the issue myself, so any help is greatly appreciated!

Thank you in advance.
My System SpecsSystem Spec
01 Aug 2012   #2

Windows 7 Home Premiun 64bit

Sorry for the bump, but I'm really urgent on this. I hate having to shut down every time I stop using my computer.

Another tid-bit, this also happens when I go into sleep mode. Do you think System Restore would fix this? If I restored back in time, would any viruses I had previously be restored as well?

Thanks again and I apologize.
My System SpecsSystem Spec
01 Aug 2012   #3

Windows 7 ultimate x64

Please use Blue Screen of Death (BSOD) Posting Instructions to post the complete set of files..
My System SpecsSystem Spec

01 Aug 2012   #4

Windows 7 Home Premiun 64bit

I assumed because it wasn't a BSOD that I wouldn't need to do that, so my apologies but here are the files, it couldn't find everything apparently even though I set it as administrator.

I also tried a System Restore, it did not work; though this time when I tried to Hibernate (to see if it worked), Startup Repair said I had a corrupted file it could not fix. I sent a report to Microsoft, but I doubt that will be fixed any time soon.

Attached Files
File Type: zip Seven (795.3 KB, 5 views)
My System SpecsSystem Spec
02 Aug 2012   #5

Windows 7 ultimate x64

Hi Mchaosg

Looking at the logs ... I can see your system has shutting down lot of time due to high temperature

ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.
_PSV = 357K
_TC1 = 2
_TC2 = 10
_TSP = 10000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 361K
_HOT = 0K
_PSL - see event data.
_PSV=357K (or Kelvin) or which is like 83.85 Deg C
This is the Passive cooling Temperature

_CRT = 361K or which is like 87.85 Deg C
This is the Critical Temperature

These are the temperature limit ...and my guess you have crossed these..before it shut down..

Try also checking the laptop airvent circulation.... if you dont feel more air getting pushed out even at high temp... (which u can also use speccy to check or use SpeedFan)... then u need to clear the vents...

Check these are let us know
My System SpecsSystem Spec
02 Aug 2012   #6

Windows 7 Home Premiun 64bit

Thank you for the reply! I downloaded SpeedFan and played around with it a bit. I ran Minecraft so the computer could be slightly stressed and according to the program, my fan operated as normal. Air properly pushes out and the vent is clean, this computer is relatively new.

Here is where it gets curious, I tried to hibernate after it cooled down a bit and it succeeded! So I guess that implies that is the issue, so can you be certain? Perhaps I should buy a cooling pad to be safe? I never really ran into heating problems before.

Thanks again for helping me out.
My System SpecsSystem Spec
02 Aug 2012   #7

Windows 7 ultimate x64

Yes you could use a cooling pad ... on a long run.... it helps not only for you system.... but you hands and fingers when you use the system for a long time :)

check you eventviwer logs, specifically the System one.... check around the time you hibernated...

Let me know what you see there
My System SpecsSystem Spec
02 Aug 2012   #8

Windows 7 Home Premiun 64bit

I see a lot of this.

Anything I should be looking for in specific?
My System SpecsSystem Spec
02 Aug 2012   #9

Windows 7 ultimate x64

hmm nothing much here.... i mean no error or warnings... but keep looking at this if you do run into a problem....

But curious to know..... what temperature is your system running ??/
My System SpecsSystem Spec
02 Aug 2012   #10
Microsoft MVP


Update your display driver until the hibernation problem goes away. You can test it by setting sleep to 1 minute and hibernate to 2 minutes.

Work through these other Troubleshooting Steps for Windows 7
My System SpecsSystem Spec

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