New
#1
Startup Problem but OK in safe mode
Hi Guys, new here and not so techy so please be gentle! I'm doing this from work so I may not be able to supply lots of info immediately if you ask.
Here's my problem. I have a ASUS laptop/notebook which has been fine for months but over the weekend the Browser icons (IE8 and Firefox) stopped working and I couldn't access the internet. I tried to do a system restore to a week ago but apparently I had no restore points (I thought this was turned on automatically but apparantly mine wasn't!) so I did a restore from my external hard drive that I use for storage, (I store everything about once a month) this said system restore had been completed. Unfortunately I was still facing the non connection problem via the icons and, then I had to force a shut down as the arrow pointer just turned into a spinning circle anywhere near the start up button or task bar. When turning back on again I am faced with the pulsing Windows logo then the Welcome message but then a black screen. I've tried leaving it on this screen for over an hour to see if anything would happen but it didn't so I had to force another shut down. I tried safe mode and can access the internet by clicking on the desk top icons OK but now it wont load properly and I keep having to use safe mode to start up and/or connect to the internet. I'm also a little concerned that Avast! (free edition) may not be working in safe mode as it only states that 'Your computer is in safe mode' rather than 'Your computer is protected' (or words to that effect).
I'm hoping this will an easy fix but looking around the forum (and general web searching) I don't see the exact issue I have. Oh by the way, I don't seem to be able to get to startup repair either.
As stated earlier, I'm at work right now so may not be able to provide further info quickly but many thanks for any help or suggestions offered, it's all appreciated.
Regards,
Steve.