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Windows 7: Canít access internet in normal mode

21 Aug 2012   #1

Canít access internet in normal mode


I recently bought a new Dell XPS Ultrabook 13 with i7 processor. It worked fine for about three weeks, then all of a sudden it refuses to connect to the internet. I am still connected to my wifi network, but the network and sharing centre shows the connection as dropped between the hub and the internet. Troubleshooter offers no answers. I know other Windows7 users have experienced this and so I have ALREADY done the following:

Tried accessing the internet in safe mode with networking. This works, so it is not a hardware issue. I can definitely access this web in this way.

Rebooting my wireless router etc. I know this is not the issue though, as other devices such as my iPhone can still access the web through it (and the XPS, in safe mode)

Possible spy/mal ware. I think this is unlikely. A) the laptop is new b) I am extremely careful on what I download c) I have run repeated full system scans with both my preloaded AV software (McAfee) andMalwarebytes anti-malware. Neither has unearthed anything at all. Not a single item, and they both are checking against the latest databases.

I ran msconfig and deselected all startup programs and services except MS ones. I also downloaded and did similar through ccleaner. No joy.

I checked devices through device manager. All devices seem to be working normally. No conflicts. I disabled and enabled the network wifi miniport adaptors. Again, nothing.

The most frustrating thing is that I havenít actually made any system or setting changes recently, so I donít understand how this could suddenly have just happened. My only suggestion is that I downloaded the usual round of MS updates the other day. Could that have affected it?

So does anyone have ideas on how to solve this? I donít want to spend the rest of this PCís life accessing the internet in safe mode!

In desperation.


My System SpecsSystem Spec
21 Aug 2012   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1

Hi Welcome to Seven Forums.
To help all of us would you please add your systems specs? Here's how: System Info - See Your System Specs
Under System Manufacturer/Model Number add desktop or laptop and whether self built.

You can easily copy/paste specs to your profile from within the app, no install required.
I would get rid of McAfee, it cause a lot of issues in w7. Yes updates can do odd things too. Use a system restore to before those updates then reinstall one at a time.
My System SpecsSystem Spec
21 Aug 2012   #3



Will provide spec, get rid of McAffee and run backups ahead if updating future. But that won't help me on this problem as I did do it before the latest update.

Thanks once again
My System SpecsSystem Spec

21 Aug 2012   #4

Windows 7 Home Premium x64 SP1

As above, Uninstall McAffee (Use
then Reset Internet explorer with the following tutorial Internet Explorer - Reset
My System SpecsSystem Spec
21 Aug 2012   #5


Ok am off to bed now as up early tomorrow but will let you know how I get on!!
My System SpecsSystem Spec
21 Aug 2012   #6

Windows 7 Home Premium 64bit

With a three week old Dell, I would first contact Dell support. Most likely they can fix it remotely.

Edit: I just saw McAfee has a problem since update Tuesday with users losing their internet connection.
McAfee Antivirus Update Causes Problems for Home/Enterprise Customers

Get McAfee off your computer and get Microsoft Security Essentials!
My System SpecsSystem Spec

 Canít access internet in normal mode

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