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Windows 7: Bought used Dell laptop, how to re-install windows for a clean setup?

23 Aug 2012   #41

Windows 7 64 & Ubuntu 64

Now I just ran these instructions per dell's driver page:


1.Double-click the new icon on the desktop labeled R302627.exe.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R302627. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\R302627 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions.

I'm getting a setup error - no compatible hardware found. The software you are attempting to install is not supported on this system. The software will not be installed & setup will exit.

My System SpecsSystem Spec
23 Aug 2012   #42


Double check your tag number. Is it clearly readable? Put it in again to make sure you have the correct model. Then look under both tabs for Tag Network drivers and Model Network drivers.

Otherwise if necessary we can trace the wireless adapter make/model.

Did you try plugging it in by wire to see if it will load the ethernet driver?
My System SpecsSystem Spec
23 Aug 2012   #43

Windows 7 64 & Ubuntu 64

Yeah the windows tag is readable & I'm pretty sure the tag # is correct since it allowed me to finalize the windows install. I entered it in wrong the first time & fixed it & it finished the install so I'm pretty sure it's right - but where do I double check at?

Yes I for sure have a dell inspiron N5040

The ethernet won't work yet either as it needs a driver too. When I plug a cable in nothing happens & it wont let me update anything.
My System SpecsSystem Spec

23 Aug 2012   #44

Windows 7 64 & Ubuntu 64

Digging through some things I was able to get it to search for hardware, came up with a Conceptronic 54mbps USB adapter but said it encountered a problem installing the drivers.

Does that name help us figure out what hardware I have so maybe we can download a different driver for it?

I hate computers.
My System SpecsSystem Spec
23 Aug 2012   #45

Windows 7 64 & Ubuntu 64

Still digging now it's the Conceptronic 802.11n PC card

Yet it's still telling me device can not start
My System SpecsSystem Spec
23 Aug 2012   #46


The service tag is inserted on Dell Driver Downloads page to have it customize driver choices for your exact hardware. Is your tag number definitely DM83MP1?

If so then trace the exact wireless and ethernet device using the method given here: Hardware Identification

Then post back the make/model of each, or google them for Win7 driver.
My System SpecsSystem Spec
23 Aug 2012   #47

Windows 7 64 & Ubuntu 64

Network adapters Conceptronic:

Under Vendor:

0x168C Atheros Communications Inc.

Under Device:

0x00000100 (256) {4D36E968-E325-11CE-BFC1-08002BE10318} 0x1002 ATI Technologies Inc. / Advanced Micro Devices, Inc.
0x002B Riva TNT2 0x10DE NVIDIA Corporation
0x002b Winmodem built into NEC Versa VXi 0x115D Xircom
0x002B Atheros AR5B95 Wireless LAN 802.11 a/b/g/n Controller 0x168C Atheros Communications Inc.
0x168C PC/VEN_10EC&DEV_8168&SUBSYS_04021028&REV_03\4&16QA3B3A&0&00E5 0x168C Atheros Communications Inc.

What's the next step?
My System SpecsSystem Spec
23 Aug 2012   #48

Windows 7 64 & Ubuntu 64

The ethernet:


0x10EC Realtek Semiconductor Corp


0x 8136 Realtek 171 High Definition Audio 0x10EC Realtek Semiconductor Corp.
0x8136 Realtek 10/100/1000 PCI-E NIC Family 0x10EC Realtek Semiconductor Corp.
0x 8136 Realtek 10/100/1000 PCI-E NIC Family 0x1179 Toshiba corporative
0x01179 pci communication device 0x1179 Toshiba corporative
My System SpecsSystem Spec
23 Aug 2012   #49

Win 7 64 bit

Just an example of what a N5040 has listed under Device Driver.

Google the mfr model and connect to their site (not 3rd party sites like Free Drivers etc.)
Make sure you pick the 64 bit version (when available).

My System SpecsSystem Spec
23 Aug 2012   #50


I've never had a Hardware Identification trace fail to narrow it down to one device.

If you want to post back the Hardware ID string from both drivers we can try it for you.
My System SpecsSystem Spec

 Bought used Dell laptop, how to re-install windows for a clean setup?

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