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Windows 7: No audio, system freezes, even reboot after a while.

26 Aug 2012   #1

Windows 7 Home Premium
No audio, system freezes, even reboot after a while.


My HP Presario CQ62 acts strangely since last night. After playing videos and audios for a while, suddenly there is no audio when playing videos or audio clips and the system freezes and I turned it off. I just updated iTunes to the latest version and was syncing with the iPod. I also updated Avast free anti-virus to the latest version about 2 days ago. That was last night. This morning, I also experienced the same thing. I was also syncing using iTunes. I was using Chrome and after I closed it it would not start again. Then the system reboot itself. Recently I also use msconfig to uncheck HPMSGSVC.exe (and a few other options) because it was taking so much time to boot up.

What is causing this suddenly no audio problem, among others, I described. Windows froze again after I typed the last sentence. I shutdown and restart windows. This happens after 1-3 hours of use since last night. Your insight is very much appreciated.

My System SpecsSystem Spec
26 Aug 2012   #2

Windows 7 Pro x64 Windows 10 Pro x64

Do a system restore to an earlier date b4 the trouble started.
My System SpecsSystem Spec
26 Aug 2012   #3

MS Windows 7 Ultimate SP1 64-bit

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 No audio, system freezes, even reboot after a while.

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