Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Unresponsive desktop shortcuts Windows 7 64 bit Home Premium

04 Sep 2012   #1

Home Premium 64 Bit SP1
Unresponsive desktop shortcuts Windows 7 64 bit Home Premium

I have spent a couple of weeks researching this with no fix.
Maybe because most of the posts I have read have not contained enough information.

Just to rule out the unnecessary posts, YES I have done the Malware, Spyware, Virus, etc. checks. Not related. Also have tried this running Norton, Bitdefender and currently MSE.

On a fresh reboot everything runs normally. Can open programs, access the start menu, access "My Computer" on the desktop. I am running Firefox and IE 9 for browsers. Can open and use the browsers with no problems. As soon as I pin a program short cut to the task bar or delete an old short cut from the desktop, I lose the ability to open any of the remaining desktop short cuts. Including the My Computer. Each one will highlight when mouse over but will not function.

I can reproduce this over and over. Reboot always fixes it until I alter short cuts again. I believe it is related to the 64 bit version, as I have tried it on 32 bit and all works fine. I need to use the 64 bit for my needs so I need to figure this out.

My test between 32 and 64 included the same hardware and software loaded with the appropriate drivers (32 or 64) as required.

Thanks for trying to help.

My System SpecsSystem Spec
04 Sep 2012   #2
Layback Bear

Windows 7 Pro. 64/SP-1

Your problem is a puzzling. Do you have installed one of those 3rd party programs to make your computer look pretty, change icons, desktops so they don't look like Windows 7 O.E.M.?
My System SpecsSystem Spec
04 Sep 2012   #3

Home Premium 64 Bit SP1

Stock load of windows. Using Aero theme.
My System SpecsSystem Spec

05 Sep 2012   #4
Layback Bear

Windows 7 Pro. 64/SP-1

While staying with the 64 bit system try something basic.
Run sfc /scannow for the cmd prompt/admin. If problem is found run it two more times boot after each.
Take a look at this.
Icon Cache - Rebuild
I would also recommend removing all Anti anything programs from the computer except MSE.
Take a look through all your programs and see if any of them can relate to something like this in any way. I don't believe that Windows 7 is doing this.
My System SpecsSystem Spec
05 Sep 2012   #5

Home Premium 64 Bit SP1

SFC Scan did don't find any issues.
Icon rebuilder always forces a restart which the restart alone takes care of my issue.

More info for you from last night testing.

Using MSconfig:
Turned off all startup items. - Problem still there
Turned off all startup items and services - Problem still there
Switched to safe boot minimal - Problem gone, could not reproduce lockup
My System SpecsSystem Spec
05 Sep 2012   #6
Layback Bear

Windows 7 Pro. 64/SP-1

You could take a look in Event Viewer and see if you can see something in the proper time period you have this problem. I'm I correct that you have no other problems on this computer with the 64 bit system? You didn't mention what you have or did about security programs.
My System SpecsSystem Spec
10 Sep 2012   #7

Home Premium 64 Bit SP1

Still running MSE for the antivirus.

Just an update.
I broke down and did another full reload starting with a backup I made when I purchased the computer and had already deleted all the bloatware.

Worked normal after this backup was installed.
Then started the LONG process of installing each program, driver and service I needed. Doing a reboot after each install to see if the problem returned. After a day and a half of reloading, the computer is running great. 16GB ram showed up in the meantime.

I am down to about 3 add on's left to be back to what was installed when I had the problems. I believe my problem may have been when I installed Xobni for Outlook. I am reluctant to try it again but will give it a go after another full backup first. Xobni is the best add on I have ever used with Outlook and never had any troubles with it before. But was getting error messages about security certificate this time.

I am usually running several hungry programs at once. Coreldraw, Solidworks, Autocad, Diptrace,, Office 2010 and the web.

All is running great since my reload. But still don't know the cause of the original problem. I was originally using Bitdefender antivirus when the problem started and switched to MSE. This time I loaded MSE and never installed Bitdefender. Maybe Bitdefender was the cause? I'll never know.

I do appreciate the comments and those trying to help with a solution.
My System SpecsSystem Spec

 Unresponsive desktop shortcuts Windows 7 64 bit Home Premium

Thread Tools

Similar help and support threads
Thread Forum
Permission settings from Desktop - Windows 7 32 Home Premium
Dear Forum, I recently changed computer and therefore had to use a external hard drive. I have placed some documents onto the desktop until l 1. I figure out where to locate it. 2. I also recently had the Windows Update crash my documents and altered the settings - after looking how to do...
General Discussion
Black desktop & not genuine message (Windows 7 home premium)
Hi All, I got a laptop with Windows 7 Home premium edition on it from a friend. Turning it on I am able to reach the normal screen with the welcome word, however after that instead to see the normal Windows 7 desktop I see a black screen the mouse cursor and a text on the right bottom saying...
Windows Updates & Activation
Remote Desktop in Windows 7 Home Premium
Dear fellows, i have learned via internet that Windows 7 Home Premium computer cant b accessed remotly but it can access computer remotly ( with professional or ultimate versions). Isnt it???? Unfortunattly i have Home Premium, i have found a Patch " rdp concurrent" which they say can...
Network & Sharing
Cannot change desktop wallpaper for Windows 7 Home Premium x64
Every time I try change my desktop wallpaper it just reverts back to solid colour. I can change between solid colours, but it won't even let me return to the default wallpaper. I've tried checking my power settings and I've checked the Ease of Access center, and I've run a Spyware scan with no...
remote desktop and Windows 7 Home premium
I have a windows 7 home premium laptop that I am trying to connect to my office PC via VPN. I can make the vpn connection and login to my office PC. I launch into my Outlook but when I exit and try to go to another desktop program I get disconnected everytime from my session. what can I do?
Network & Sharing
can't change desktop background windows 7 home premium
Ok. I've been looking for two hours for a solution to my problem that I am capable of doing without worrying that I'm going to ruin my computer. For some reason, I can't change my desktop background. The last (and only) time I changed it was in December, which is when I purchased the laptop. I...
Themes and Styles

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:19.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App