Windows Explorer has stopped working.


  1. sirgail
    Posts : 4
    windows 7 64 bit
       New #1

    Windows Explorer has stopped working.


    Ok first of all im sirgail or giga from philippines and im new to the forum. I came here to seek help about my problem its been 3 days already been looking for a solution with my problem but no luck on finding a topic with same problem with me. I have no clue on how to fix this and im not an it expert so i hope anyone here can help me out.
    Heres the problem details:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: WindowsCodecs.dll
    Fault Module Version: 6.1.7601.17514
    Fault Module Timestamp: 4ce7ca1e
    Exception Code: c0000005
    Exception Offset: 0000000000020bff
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 13321
    Additional Information 1: a524
    Additional Information 2: a5248edd0499f5c794d09972afd28efa
    Additional Information 3: b172
    Additional Information 4: b172e27d1dec6ad80c6faf9341cf4263

    whenever i click close the program or check online for a solution and close the program still it will popup again ( the error). Its annoying but somehow i manage to skip it by pressing ctrl+alt+delete task manager and click processes and end process the explorer.exe in order for me to use the internet and browse but the only problem is i cant go to "My computer" drives cause the error will popup again and i cant right click on the desktop and the task bar is not there cant even see the windows or press the windows startup. I hope anyone can help me out with this.
      My Computer
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Welcome

    I see Fault Module Name: WindowsCodecs.dll there.

    What codec pack are you using? Let us know and go through this thread for additional information.

    Troubleshooting Explorer.exe Crashing Issues
      My Computer
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  4. sirgail
    Posts : 4
    windows 7 64 bit
    Thread Starter
       New #3

    thank you for the quick reply ms. koolkat77 but how do i know what codec pack my pc is using or where should i go to see the codec pack my pc has?
      My Computer
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    I'm aware of two.

    They are Klite Codecs and Shark007's codecs.


    • Click on the start
    • Type uninstall a program in search
    • Scroll and see if you find any of these
      My Computer
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  7. sirgail
    Posts : 4
    windows 7 64 bit
    Thread Starter
       New #5

    Sorry for taking so long i need to boot again my pc and use safe mode cause the error keeps on popping out and since i end process the explorer.exe i cant see the task bar and the windows icon or by pressing the windows icon on my keyboard it still doesnt appear. Anyhow ive followed what you said and it seems i dont have both or any of it installed. What should i do next install one of it on my pc?
      My Computer
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  8. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #6

    [1] Click on the start
    [2] Type command prompt, > right click and select run as administrator
    [3] Type SFC /scannow

    Or just follow: SFC /SCANNOW Command - System File Checker

    Did you check the troubleshooting link on my first post?
      My Computer
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  10. sirgail
    Posts : 4
    windows 7 64 bit
    Thread Starter
       New #7

    yeah i checked the link i need to reboot again and will follow the steps for troubleshooting by the way i dont need to install any codecs right?
      My Computer
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  11. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #8

    You said you don't have any installed..so there's no question of uninstalling :)

    Btw, upload screenshot/s of your programs in Uninstall a program/Add/Remove programs
    Screenshots and Files - Upload and Post in Seven Forums
      My Computer
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