Computer won't boot windows


  1. bleer
    Posts : 2
    Windows 7 64 bit
       New #1

    Computer won't boot windows


    Hello, hopefully this is in the right area. I am having an issue with my Windows 7 64 bit laptop. I did an update and pressed the “restart now” to let the changes take effect, when it restarted it got to the “starting windows” screen but it stopped there for a while then flashed a blue screen quickly. Then it restarted itself and goes to a menu that says “windows failed to start. A recent hardware or software change might be the cause…” I have two options “ Launch Startup repair (recommended)” or “start windows normally”. When I choose the Launch startup repair it says “windows is loading files” and then it shows a black screen with a mouse cursor, I can move the cursor but nothing loads. Any ideas how I can fix this?
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  3. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       New #2

    Try safe mode and see whether you can make a system restore to before that update. I assume you have no images. With images you could fix it in no time.
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  4. Carl Lawrence
    Posts : 1,641
    Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.
       New #3

    have you tried safe mode?
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  6. bleer
    Posts : 2
    Windows 7 64 bit
    Thread Starter
       New #4

    If I press F8 during the boot up process it goes into "Advanced Boot Options" if I click "Safe mode" at the top it says "loading windows files" at the bottom it says "Please wait" and it has a list of .sys files that loaded, but it stays there for awhile then briefly shows a blue screen then reboots back into "windows error recovery". If I go back into F8-Advanced boot options and click "Last known good configuration (advanced)" it says "starting windows" but quickly shows a blue screen then reboots.

    I assume I dont have images either as I don't know what images are.
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