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Windows 7: Solve PC Issues Option...

18 Sep 2009   #1
AstaLaVista

Windows 7 x64 (Ultimate)
 
 
Solve PC Issues Option...

Windows 7 keeps insisting me that I have a problem with Kasperski Anti Virus and the only solution available is to download the latest version. Well, that is all fine and dandy but, the main problem here is... I DON'T HAVE KASPERSKI INSTALLED.

Why is it telling me this if I never installed it, unless of course, Windows 7 already comes pre installed with it? Windows Defender perhaps is ran by Kasperski?.

How do I get rid of this?

I always run Avast as my anti virus, never kasperski or any other AV... totally bogus and annoying to say the least.




Attached Thumbnails
Solve PC Issues Option...-kasperski.png  
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18 Sep 2009   #2
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Interesting, not seen that one before - as far as I am aware Defender is an In-house Microsoft creation, but I may be wrong.

If I remember correctly if you select no on the lower options it will provide a feedback option which you could use to inform MS of their error here.

Not a solution I know but at least if a lot of people suffer the same issue reporting it may prompt a cure
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18 Sep 2009   #3
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Have you had Kaspersky installed at any point?

~Lordbob
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18 Sep 2009   #4
Antman

 

Just asking - are all your games legit? I do not need an answer, just a possible connection.

You could uninstall your current AV and check if the problem remains. If it does, install LKspersky - but DO NOT use the link provided. Go there on your own.

Then, properly uninstall Kaspersky in accordance with their directions. Then test if the problem remains.

Then of course, install your preferred AV.
My System SpecsSystem Spec
18 Sep 2009   #5
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

Quote   Quote: Originally Posted by Barman58 View Post
Interesting, not seen that one before - as far as I am aware Defender is an In-house Microsoft creation, but I may be wrong.
That is what I thought as well...

Quote   Quote: Originally Posted by Barman58 View Post
If I remember correctly if you select no on the lower options it will provide a feedback option which you could use to inform MS of their error here.
Unfortunately for me, I can not reproduce the error again nor I know how to bring it up again so I can't choose no.

Quote   Quote: Originally Posted by Barman58 View Post
Not a solution I know but at least if a lot of people suffer the same issue reporting it may prompt a cure
Since I am using RC 7100, I usually try to give MS as much info as I can in hopes that a solution will show up but... nothing so far.

Quote   Quote: Originally Posted by Lordbob75 View Post
Have you had Kaspersky installed at any point?

~Lordbob
As stated before, I always use Avast as my primary AV, I wouldn't even know where to get Kasperski. I have heard of it, don't get me wrong, I just have not installed it here... ever.

Anyways, thanks for chiming in you guys.

Do you think that if I go to their site, download their FREE AV (if they have any), install it and then Uninstall it, the thing will go away? Well, truth be told, I am also afraid to do that since I know it will probably leave some instance of it in the registry and then, give me a bigger headache... annoying issue for sure, good thing that it happens randomly.
My System SpecsSystem Spec
18 Sep 2009   #6
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by AstaLaVista View Post
Since I am using RC 7100, I usually try to give MS as much info as I can in hopes that a solution will show up but... nothing so far.
That might be the problem.

~Lordbob
My System SpecsSystem Spec
19 Sep 2009   #7
stevieray

windows 7 x64 Home Premium
 
 

A lot of other antivirus companies use Kaspersky's antivirus kernel and definitions. AVG may be one of them. Perhaps they accidentally left some sort of Kaspersky "tag" on one of their definition updates... someone forgot to replace it with the AVG code. Win 7's security center could have picked up on that "tag" or identification code, and thought you had the full Kaspersky a/v program installed.
My System SpecsSystem Spec
19 Sep 2009   #8
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

One thing that has not been stated is how much of a real problem is this message causing.

If it is a case of just knowing that the message is there and wanting to understand why, (and I can understand the desire to discover a solution for it's own sake ), but the actual message does not actually prevent use of the OS, I would, as you are with the RC and the GA is so close, personally just ignore it.

The message for AV may be switched off in the Action Centre

Obviously if the message is a permanent feature of the desktop, then a solution is needed now.

the possibility does exist of course that this is a rouge message as suggested by Antman, though this would be a more sophisticated type that the vast majority of such malware. A full scan with the likes of malwarebytes and Spybot S&D may be a good idea
My System SpecsSystem Spec
19 Sep 2009   #9
AstaLaVista

Windows 7 x64 (Ultimate)
 
 

Quote   Quote: Originally Posted by Lordbob75 View Post
Quote   Quote: Originally Posted by AstaLaVista View Post
Since I am using RC 7100, I usually try to give MS as much info as I can in hopes that a solution will show up but... nothing so far.
That might be the problem.

~Lordbob
I don't understand...

Quote   Quote: Originally Posted by stevieray View Post
A lot of other antivirus companies use Kaspersky's antivirus kernel and definitions. AVG may be one of them. Perhaps they accidentally left some sort of Kaspersky "tag" on one of their definition updates... someone forgot to replace it with the AVG code. Win 7's security center could have picked up on that "tag" or identification code, and thought you had the full Kaspersky a/v program installed.
OK but again... I am nor I have ever used AVG on this OS since I first installed it.

I doubt very much that AVAST, a well known AV uses Kasperski definitions but I could be wrong.

Quote   Quote: Originally Posted by Barman58 View Post
One thing that has not been stated is how much of a real problem is this message causing.

If it is a case of just knowing that the message is there and wanting to understand why, (and I can understand the desire to discover a solution for it's own sake ), but the actual message does not actually prevent use of the OS, I would, as you are with the RC and the GA is so close, personally just ignore it.

The message for AV may be switched off in the Action Centre

Obviously if the message is a permanent feature of the desktop, then a solution is needed now.

the possibility does exist of course that this is a rouge message as suggested by Antman, though this would be a more sophisticated type that the vast majority of such malware. A full scan with the likes of malwarebytes and Spybot S&D may be a good idea
The error is always there from time to time (Action Center, White flaf bottom right of Taskbar), more so when I have BSODs or my wife resets the computer to get to her Vista OS instead of restarting the normal way.

Yeah, it is just a nag not to know why is there more than anything else... I have this thing against not knowing what causes it

I wouldn't know where to switch it off... care to enlighten me a bit more?

I have already run Avast and MalwareBytes and they both didn't find anything.

Oh well, I have a brand new copy of the latest RTM so I may have to do a fresh install and be done with this one.
My System SpecsSystem Spec
19 Sep 2009   #10
Barman58

Windows 10 Pro x64 x3, Ubuntu
 
 

Here you go ...

Solve PC Issues Option...-security-centre-messages.png

it should also offer the option when the message is on screen about thr problem


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