Crashed laptop, suspect after/during Windows Update


  1. Khammy87
    Posts : 3
    Windows 7 Home Premium x64
       New #1

    Crashed laptop, suspect after/during Windows Update


    Hey guys,

    A friend of mine gave me her stepson's laptop to work on today. It's a Toshiba C655D-S5120, running Windows 7 Home Premium x64. He lent it to a friend of his at school and returned it to him inoperable. The computer will boot past the windows start up screen, but then it turns back, and after about 2 minutes a pointer will appear, but that's it. I have created a Windows System Repair disk from my computer with the same OS. I am able to boot the computer into that, no problem. I even ran the self-diagnosis program without a problem, though at the bottom it does indicate an error with a patch. I can get into Command Prompt and access some files from there no problem. By the looks of it, the computer either installs a faulty Windows Update patch, or the computer lost power while updating.. Also, go figure, there are no restore points on the computer, either I will attach some files that may be useful to solving my problem. Any other files could probably be retrieved as well. Any help is greatly appreciated!
    Crashed laptop, suspect after/during Windows Update Attached Files
      My Computer
    Quote Quote

  3. Khammy87
    Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       New #2

    Anybody?
      My Computer
    Quote Quote

  4. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #3

    Hi,

    In the command prompt, try this:

    Type sfc /scannow and hit enter.

    Report the output once it finishes. Lets see if there are some corrupt system files that required fixing.

    Regards,
    Golden
      My Computer
    Quote Quote

  6. Khammy87
    Posts : 3
    Windows 7 Home Premium x64
    Thread Starter
       New #4

    There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.
      My Computer
    Quote Quote

 

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