Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Crashed laptop, suspect after/during Windows Update

24 Sep 2012   #1

Windows 7 Home Premium x64
Crashed laptop, suspect after/during Windows Update

Hey guys,

A friend of mine gave me her stepson's laptop to work on today. It's a Toshiba C655D-S5120, running Windows 7 Home Premium x64. He lent it to a friend of his at school and returned it to him inoperable. The computer will boot past the windows start up screen, but then it turns back, and after about 2 minutes a pointer will appear, but that's it. I have created a Windows System Repair disk from my computer with the same OS. I am able to boot the computer into that, no problem. I even ran the self-diagnosis program without a problem, though at the bottom it does indicate an error with a patch. I can get into Command Prompt and access some files from there no problem. By the looks of it, the computer either installs a faulty Windows Update patch, or the computer lost power while updating.. Also, go figure, there are no restore points on the computer, either I will attach some files that may be useful to solving my problem. Any other files could probably be retrieved as well. Any help is greatly appreciated!

Attached Files
File Type: zip (11.0 KB, 1 views)
My System SpecsSystem Spec
25 Sep 2012   #2

Windows 7 Home Premium x64

My System SpecsSystem Spec
25 Sep 2012   #3
Microsoft MVP

Windows 7 Ult. x64


In the command prompt, try this:

Type sfc /scannow and hit enter.

Report the output once it finishes. Lets see if there are some corrupt system files that required fixing.

My System SpecsSystem Spec

25 Sep 2012   #4

Windows 7 Home Premium x64

There is a system repair pending which requires reboot to complete. Restart windows and run sfc again.
My System SpecsSystem Spec

 Crashed laptop, suspect after/during Windows Update

Thread Tools

Similar help and support threads
Thread Forum
Vaio laptop crashed after recent update
My laptop crashed after recent update. Firefox locked up during browsing session and after hard boot the OS will notstartup. I can get to the flag logo screen but thats it. Safe mode doesn't work, it gets me to a wallpaper screen with no icons or toolbar then tries to reboot after a time. Hard...
General Discussion
W7 key on laptop sticker is suspect
I thought the clean install of Windows 7 (x64) on my son's Acer Aspire laptop had gone OK but I reckoned without Microsoft's activation. I ran the install using a retail disc which came with another computer. Before running the install I took the precaution of running Belarc Advisor on the...
Windows Updates & Activation
Laptop Won't boot and Acces BIOS after crashed Windows7 Update
Hello Mates, My G75VW was offline for 2 weeks and when it came back on there were couple of Windows updates to be done. Picked some of them>restart. There was this typical ~configuring~please wait~ message that went for 20 min or so. I thought it's frozen so I rebooted it manually... And...
Hardware & Devices
Windows Seven Crashed During Update today.
I just got a new laptop this week. This is the exact laptop I have, Asus X54C 15.6 inch laptop (Intel Pentium B960 2.2GHz, 8Gb RAM, 500Gb HDD, DVDSMDL, LAN, WLAN, Webcam, Windows 7 Home Premium 64-bit): Computers & Accessories This morning when turning it off, it started to...
Windows Updates & Activation
Sys crashed and now I have 8 mini windows on my laptop
Sys crashed and now I have 8 mini windows on my laptop screen tried rebooting, no go let it sit, restarted still have 8 mini screens sys wont repair says I have no restore point when I go that route tried sys repair from disk...again windows says it cant repair I was playing WoW, had NO...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:00.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App