Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Desktop and profile will not load

01 Oct 2012   #1

Windows Home Premium

Dear Forum Users

I will apologise in advance for my lack of technical knowledge but I really need your help. It is a bizarre story, so here goes.

I left my laptop on while away for a couple of hours. I returned and was greeted with a black screen but the laptop was whirring away as if it was working as normal. I had no choice but to do a hard shut down. I started the laptop again and was directed to Start Up Repair. I ran this to no effect at all and I got stuck in the 'Start Up Repair Loop', which I managed to resolve using the great tutorial on this website. However, another problem has occurred.

When Windows loaded it brought me to my log in screen but my User Profile Name was missing. The password box was there and I managed to log on to my desktop. However, the taskbar loads but does not work, the desktop clock is missing and the icons on my desktop exist but do not load, nor do they have any titles. The Windows key does not pop up the start menu, so I had to do Ctrl Alt Delete to perform a shut down. I tried rebooting but the same thing happened. I tried booting in safe mode and this did not work either.

I was wondering if you could shine any light on this situation? The laptop is a Samsung with pre-loaded Windows 7 Home Premium. I apologise if this has been dealt with in another thread but I wasn't sure of what technical terms to search for.

Best wishes

Lynsey Shaw

P.S. Just tried doing a basic restore, which did not work and tried restoring it from a restore point, which also failed to solve the problem.

My System SpecsSystem Spec
01 Oct 2012   #2

Windows 7 64-bit

That's what happened to me. (sorta) i don't know if it will work but bring up an elevated command prompt.
To do this:
Hold the Windows Key and push R
then type in cmd
Hold down Shift and Control, and push Enter.

a black window with some stuff in it should pop up.
type in sfc /scannow

Let that run, should take a little while, see if that fixes it
My System SpecsSystem Spec
01 Oct 2012   #3

Windows Home Premium

Ok, so when I load the elevated command prompt box it loads it but I cannot see it. The icon appears on the taskbar and I can't click it. If that makes any sense?

I tried to do it from Command Prompt on the System Repair tools using the following command: sfc /scannow /offbootdir=d:\ /offwindir=d:\windows

It begins the scan but then goes on to tell me that Windows Resource Protection wont perform the scan.

Thanks for your help but it didn't work :-(
My System SpecsSystem Spec

02 Oct 2012   #4

Windows Home Premium

Giving this a bit of a bump because I am really desperate. Can anyone shine a light on this? If not, I plan to take it to a repair store today.
My System SpecsSystem Spec
02 Oct 2012   #5
Microsoft MVP

Windows 7 Ult. x64


Please don't waste money on a repair shop - I've asked our installation guru (Greg) if he can help. Lets see what he suggests.

My System SpecsSystem Spec
02 Oct 2012   #6

Windows Home Premium

Thank you so much Golden! I hope he has some clues :-)
My System SpecsSystem Spec
02 Oct 2012   #7


You'll need to work in boot mode until you can disinfect and repair Win7 enough to see if it will boot again.

Everything possible that can be done is here: Troubleshooting Windows 7 Failure to Boot.

The steps lead up to if necessary rescuiing your files and either running Factory Recovery or doing the superior Clean Reinstall - Factory OEM Windows 7.

Factory Recovery steps for Samsung are here: How To Perform A Complete Restore Using Samsung Recovery Solution 5 my samsung. Let us know if you have a different Samsung model.
My System SpecsSystem Spec

 Desktop and profile will not load

Thread Tools

Similar help and support threads
Thread Forum
The User Profile Service failed the logon. User profile cannot be load
Hi, at windows start i get the message "The User Profile Service failed to logon. User profile cannot be loaded". There was no known activity last time system was up and running and it was shut down normal. The desctop(HP) was delivered some years ago with V7 installed, ONE personal userID...
General Discussion
The User Profile Service failed the logon. User profile cannot be load
Hi On my daughters W7 x86 PC the above message is happening when she tries to logon, the PC was set up with two users, I do noyt know if the other user can logon as she is away and we do not know the password. What can I do to fix this error, all the fixes I can find require the user to...
General Discussion
User Profile Service Can't Load Profile
Hi Everyone .. This one has me pulling my hair out. I have a W7 Ultimate box that when I create a new account I get this error when I try to use it. The only account I can use is my Admin account. Any suggestions?
BSOD Help and Support
Can't load user profile?
My friends daughter has a Toshiba satellite laptop running windows 7(64bit), on start up it gets to the log in page then when she types password it says it can't load user profile. I tried using safe mode, which worked, I scanned for viruses (2 threats detected and removed)and used malwerebytes,...
BSOD Help and Support
User profile won't load
Logging in to the PC profile won't load the usual settings and programs. This occurred after changing the PC from a workgroup to a domain and back to a workgroup after the domain failed to connect to Windows SBS 2008 R2.
Network & Sharing
The User Profile Service failed the logon. User profile cannot be load
I've searched for about a week now and have not found a solution. I followed the suggestions about the corrupt Profile and the .BAK SID, but neither are my situation. My SID is fine - I did manage to find a temporary fix. If I delete and recreate the user in Active Directory on the server it...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:37.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App