Please help me, I Have Asus K43s, Windows 7 Home Basic 64 bit,

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  1. Posts : 12
    Windows 7 Home Premium 64bit
       #1

    Please help me, I Have Asus K43s, Windows 7 Home Basic 64 bit,


    MY WINDOWS EXPLORER KEEPS ON RESTARTING...
    i=I RUN EVENT VIEWER.. AND I FOUND TWO ERRORS

    Log Name: Application
    Source: Application Error
    Date: 10/3/2012 9:52:42 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer:
    Description:
    Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
    Exception code: 0xc0000005
    Fault offset: 0x0000000000055d4f
    Faulting process id: 0x10b8
    Faulting application start time: 0x01cda1081675760e
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: 04a01143-0cfd-11e2-bc26-742f6882c096
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-03T01:52:42.000000000Z" />
    <EventRecordID>17733</EventRecordID>
    <Channel>Application</Channel>
    <Computer>katrionaleighco</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.17725</Data>
    <Data>4ec4aa8e</Data>
    <Data>c0000005</Data>
    <Data>0000000000055d4f</Data>
    <Data>10b8</Data>
    <Data>01cda1081675760e</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>04a01143-0cfd-11e2-bc26-742f6882c096</Data>
    </EventData>
    </Event>





    AND

    Log Name: Application
    Source: Application Error
    Date: 10/3/2012 9:52:39 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer:
    Description:
    Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: ASUSWSShellExt64.dll, version: 1.1.0.27, time stamp: 0x4c7f631d
    Exception code: 0xc0000005
    Fault offset: 0x00000000000051da
    Faulting process id: 0x%9
    Faulting application start time: 0x%10
    Faulting application path: %11
    Faulting module path: %12
    Report Id: %13
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-10-03T01:52:39.000000000Z" />
    <EventRecordID>17732</EventRecordID>
    <Channel>Application</Channel>
    <Computer>katrionaleighco</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>ASUSWSShellExt64.dll</Data>
    <Data>1.1.0.27</Data>
    <Data>4c7f631d</Data>
    <Data>c0000005</Data>
    <Data>00000000000051da</Data>
    </EventData>
    </Event>


    hOW TO SOLVE THIS? HELP
      My Computer


  2. Posts : 10,994
    Win 7 Pro 64-bit
       #2

    Hello kaleigh. Couple of things you can try.

    If the problem has just recently begun you could try rolling back your machine to a date/time prior to the problem first starting with System Restore.

    System Restore

    Run a system file checker scan from an elevated command prompt (option two, this tutorial.) The scan will look for damaged or corrupt system files that could be affecting Windows Explorer. If any problems are found, run the scan 3 times rebooting after each scan.

    SFC /SCANNOW Command - System File Checker

    Microsoft has an article that may help and there are some additional suggestions in another help article. Don't forget to perform your routine maintenance chores like: run a full scan with your anti-virus suite and even run a few more free on-demand scans like Malwarebytes, ESET Online Scanner, etc; run disk cleanup; run check disk; defrag;

    Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2

    Windows Explorer Randomly Freezes or Restarts
      My Computer


  3. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hey marsmimar! Thanks for replying, i already used the system restore and its still restarting, and also the sfc / scannow, but i a lready did that thing once, do i need to repeat sfc / scannow thrice? and are you familiar with event viewer? thabk you.. :)
      My Computer


  4. Posts : 10,994
    Win 7 Pro 64-bit
       #4

    When you previously ran sfc /scannow, did it say it fixed some files or did it say there were no integrity violations? If it fixed some files I'd definitely run it 3 times. Has to do with dependencies. First run may fix files "A", "D" and "E". But "B", "C", "F" and "G" have not been fixed. "B" and "C" needed to wait until "A" was fixed (and computer rebooted.) "F" and "G" needed for "D" and "E" to be fixed (and computer rebooted.)

    I'm not knowledgeable enough to decipher the event viewer logs. Sorry.

    What information appears in event logs (Event Viewer)?

    One other thing you can try is to close Windows Explorer and then re-open a new copy. Sometimes this "refresh" solves Explorer issues.

    1. Open Task Manager > click the "Processes" tab.

    2. Look for and then click to highlight "explorer.exe" in the list of "Image Names". (NOTE: Do not confuse "explorer.exe" with "iexplore.exe")

    3. Click "End Process" at the bottom right.

    4. Click "End Process" again in the confirmation window. (The Windows taskbar, Start menu and any open Windows Explorer windows will disappear. This is normal.)

    5. Click "File" in the top menu of the Windows Task Manager, and select "New Task (Run...)."

    6. Type "explorer" (without the quotes) in the "Run" window, and press "Enter" to restart Explorer. The Windows taskbar and Start menu will reappear in a few seconds.
      My Computer


  5. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    cmd.exe - says windows resource protection found corrupted files but was unable to fix some of them,.. ill do the following steps, thanks for having time replying to my message, :)
      My Computer


  6. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #6

    I did the task manager thing, and still, windows explorer is still restarting, what to do?
      My Computer


  7. Posts : 10,994
    Win 7 Pro 64-bit
       #7

    Not a problem, Kaleigh. It's still fairly early in the Central and Western parts of the U.S. and people are just now waking up. And for a lot of folks in the U.K and Europe it's still mid-afternoon so they've got school and work going on. I'm sure more people will be responding and offering additional suggestions. :)
      My Computer


  8. Posts : 10,994
    Win 7 Pro 64-bit
       #8

    kaleigh said:
    I did the task manager thing, and still, windows explorer is still restarting, what to do?
    Have you run the additional SFC scans, too?
      My Computer


  9. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    But you are the only one who replied to this post..im having this problem for almost three weeks,.
      My Computer


  10. Posts : 12
    Windows 7 Home Premium 64bit
    Thread Starter
       #10

    marsmimar said:
    kaleigh said:
    I did the task manager thing, and still, windows explorer is still restarting, what to do?
    Have you run the additional SFC scans, too?

    by doing the sfc /scannow three times then reboot? is that?
      My Computer


 
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