The configuration for this product is corrupt. contact your...

M

Mbitiou5

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"The configuration for this product is corrupt. Contact your support personel " appears after ( starting windows). It does not go any further to load my desktop. I only get the option to press ok, which then just causes the screen to go black for a few seconds before bringing mr back to the same screen. Not sure what to do, please advise.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64

My Computer My Computer

At a glance

Windows 7 Home Premium Service Pack 1 32-bit ...AMD C-50 Processor 1.0 Ghz2 GB DDR3 RAM (1.73 usable in System Properties)AMD Radeon HD 6200 series Graphics
Computer Manufacturer/Model Number
Acer Aspire One 722 (AO722)
OS
Windows 7 Home Premium Service Pack 1 32-bit Build 7601
CPU
AMD C-50 Processor 1.0 Ghz
Memory
2 GB DDR3 RAM (1.73 usable in System Properties)
Graphics Card(s)
AMD Radeon HD 6200 series Graphics
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1366 x 768 (recommended)
Hard Drives
320 GB HDD storage
298.09 GB in Disk Management (REAL)
Keyboard
Built-in on my laptop
Mouse
External mouse
Other Info
Installed Windows 7 Service Pack 1 by 9/9/2012
Thanks for your response Jonathan, but I have tried that, but it doesn't seem to work. I have updated to sp1 which was not how the disc came. I have downloaded and burned paragon rescue kit 11 but don't know how to actually use it. Any advice?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Mbitiou5 said:
"The configuration for this product is corrupt. Contact your support personel " appears after ( starting windows). It does not go any further to load my desktop. I only get the option to press ok, which then just causes the screen to go black for a few seconds before bringing mr back to the same screen. Not sure what to do, please advise.
Click to expand...

What is the product? This message appears when there has been a change in a program/product, so in order to attempt a repair the name needs to be provided.

HTH
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i5 quad processor16 GBRadeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Professional x64
CPU
Intel i5 quad processor
Motherboard
DP67BG
Memory
16 GB
Graphics Card(s)
Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster
Screen Resolution
1920X1080
Hard Drives
WD 2TB (SATA Internal)
WD 1TB (USB External)
PSU
Corsair GS800
Case
Tower (Generic)
Cooling
3 Internal Fans
Keyboard
MS Wireless
Mouse
MS Optical Wired
Internet Speed
54 mbps
Antivirus
Emsisoft
Browser
IE-Version 9, Palemoon-Version 24.2.0
I am not sure if there is an issue with a product. Windows seems to boot, but following the "starting windows," the blue windows screen ( not bsod) comes up along with the message..
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Have you tried booting to Safe Mode?

Restart your computer. Press F8 quickly if you see blinking cursor on top-left of the screen after BIOS is loaded. Then choose Safe Mode.
 

My Computer My Computer

At a glance

Windows 7 Home Premium Service Pack 1 32-bit ...AMD C-50 Processor 1.0 Ghz2 GB DDR3 RAM (1.73 usable in System Properties)AMD Radeon HD 6200 series Graphics
Computer Manufacturer/Model Number
Acer Aspire One 722 (AO722)
OS
Windows 7 Home Premium Service Pack 1 32-bit Build 7601
CPU
AMD C-50 Processor 1.0 Ghz
Memory
2 GB DDR3 RAM (1.73 usable in System Properties)
Graphics Card(s)
AMD Radeon HD 6200 series Graphics
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor
Screen Resolution
1366 x 768 (recommended)
Hard Drives
320 GB HDD storage
298.09 GB in Disk Management (REAL)
Keyboard
Built-in on my laptop
Mouse
External mouse
Other Info
Installed Windows 7 Service Pack 1 by 9/9/2012
Safemode ( w/ cmd promt, w/ networking) brings me to the same blue screen with the same message
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Mbitiou5 said:
I am not sure if there is an issue with a product. Windows seems to boot, but following the "starting windows," the blue windows screen ( not bsod) comes up along with the message..
Click to expand...

The message "The configuration data for this product is corrupt. Contact your support personnel." is generated by a failed software installation, upgrade or uninstall, which creates the message.

I suggest you check your installed programs list and see if you can determine what program has been recently installed changed or one you attempted to remove. You are the only one who is going to know the answer to that question.

HTH
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i5 quad processor16 GBRadeon HD 5770
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Professional x64
CPU
Intel i5 quad processor
Motherboard
DP67BG
Memory
16 GB
Graphics Card(s)
Radeon HD 5770
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Samsung SyncMaster
Screen Resolution
1920X1080
Hard Drives
WD 2TB (SATA Internal)
WD 1TB (USB External)
PSU
Corsair GS800
Case
Tower (Generic)
Cooling
3 Internal Fans
Keyboard
MS Wireless
Mouse
MS Optical Wired
Internet Speed
54 mbps
Antivirus
Emsisoft
Browser
IE-Version 9, Palemoon-Version 24.2.0
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