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Windows 7: windows 7 explorer not responding

17 Oct 2012   #11
rllavane

Windows 7 Home Premium 32 bit
 
 

Mr. Layback Bear, good evening.
I run the ESET Free Online Virus Scanner for almost 5 hours on my PC. It found 10 threats and erased them. To be honest, I open a mail on september and the worm appeared and I tell you that I am quite careful about mail (I habe been using e-mail since 1988).
In order to make me sure, I will run the Windows Defender Offline to release my tension.
I will let you know about the results.
By the way, How do I remove the restore points in my computer? I have to do that ir order to get rid of all threats!!!
Best regards,
Rllavane


My System SpecsSystem Spec
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18 Oct 2012   #12
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

System Protection Restore Points - Delete

System Restore Point - Create
---------------------
Please Note: Any backups you did while your computer was infected are probably infected also.
My System SpecsSystem Spec
18 Oct 2012   #13
rllavane

Windows 7 Home Premium 32 bit
 
 

Thank you Layback Bear.
I run both ESET and Windows Defender. The first found 10 threats and the second none.
Questions: Do I have to run the CMD test again before I erase the System Restore Points?
I aksked you that, because I still have the problem with Windows Explorer
RLLAVANE
My System SpecsSystem Spec
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18 Oct 2012   #14
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

You can do it any order you care to do. Here is the way I would do it.
1. Remove restore points
2. Run sfc /scannow. Many times it will fix Windows Explorer. Your infections could have and most likely did muck up Windows 7 System Files. Their/there is stronger medicine if needed. Hopefully not needed.
SFC /SCANNOW Command - System File Checker
3. Repair Install
4. Clean Reinstall - Factory OEM Windows 7
When your computer is the way it should be is when I would create a new restore point and if you care to a new backup.
PS If you have any questions on my sequence please ask.
My System SpecsSystem Spec
18 Oct 2012   #15
rllavane

Windows 7 Home Premium 32 bit
 
 

Thanks again Layback Bear...
I did remove all restore points.
Questions:
How "many times" is enough for running sfc/ scannow?
I will run them five times each. First sfc/ Scannow and then the sfc/veriryonly.
I hope it will help. So far, the only inconvinient is the Windows Explorer!

Rllavane
My System SpecsSystem Spec
18 Oct 2012   #16
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

There are several repairs in our Tutorials.
Tutorial search - Windows 7 Forums
Could you post a picture of yours looks like and explain what it doesn't do. It might help us.
windows 7 explorer not responding-w.-explorer-10-18.png

Five times using sfc /scannow is enough.
If I can't figure it out I will ask for help. We will get you fixed one way or the other.


My System SpecsSystem Spec
18 Oct 2012   #17
rllavane

Windows 7 Home Premium 32 bit
 
 
Windows Explorer does not work

Layback Bear, good afternoon.

This is the picture of what is happening (as a file attached). Look at the top that says, (in Spanish):
*.doc Search Results in My Documents (Not Responding)
The screen looks whiter, because it becomes that a way.
I can not search any file at all!

I will run the sfc/ sacnnow five times to see what happens.

I will let you know.
Thanks again

Here is the Screen Captured:


Attached Files
File Type: docx Screen Shot of Windows Explorer 10-18-2012 - 4 pm.docx (230.2 KB, 7 views)
My System SpecsSystem Spec
18 Oct 2012   #18
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

Screenshots and Files - Upload and Post in Seven Forums
-----
I thought you have already did sfc /scannow 5 times. Let me know about how long it take to run this 5 times.
I took a look at that and I'm going to have to do some thinking.
Can you do a Search this ways.
Start Orb and type in Windows Explorer.
Start Orb and type mail
My System SpecsSystem Spec
18 Oct 2012   #19
rllavane

Windows 7 Home Premium 32 bit
 
 

Thank you Layback Bear.
Yes I did run sfc/scannow five times. Every time took about 5 minutes or so. An everytime, nothing seemed to be wrong.
I found a software named FileSearchEX, just for searching files and mainly because the Windows Explorer works until you try to search something...
I will be waiting for you.
Anyhow, I have a doubt: What is Orb?
Best regards,
Rllavane
My System SpecsSystem Spec
19 Oct 2012   #20
Layback Bear

Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
 
 

The Start Orb is the round circle in the lower left on the Taskbar with the Windows Flag. This is another good thing. Type in the Search for Programs and Files.
windows 7 explorer not responding-now.png
----------------
Well it still smells like indexing isn't working. Read through this. You can set things to default.
---------------
Search in Windows 7
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Windows Search - Configure and Use
---------------
Just a though. Make sure you are searching in the same language your computer is set at.
Document = documentar
I really don't know if that matters when you do doc only but it's worth a try. Do a search using documentar and document.
I'm running out of ideas.


My System SpecsSystem Spec
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