Requesting ALL help with getting my Laptop to work.

FallenDakai · 17 Oct 2012

I have a Huge problem on my hands! Please note, this is my first post on sevenforums. I got home today and tried logging into my laptop today and it took about 15 minutes just for it to get past the 'Welcome" Screen. Once I was in, it IMMEDIATELY came up with "Windows Explorer has stopped working" then it goes in an endless loop of that and that it is restarting windows explorer. I have tried going into safe mode and booting it that way but then it automatically kicks me out of safe mode and restarts in normal mode. Please help me try and get my computer back to it's normal self!

bigmck · 17 Oct 2012

It sounds to me that you might have a virus. Keep trying to get to the Desktop and run a virus-scan. Let us know how it goes.

Thorsen · 17 Oct 2012

Questions.

Can you try a system restore from the Advanced Boot Menu: Advanced Boot Options

If this doesn't resolve, do you have a system disk for OS? if so try doing a startup repair which will fix issues with Explorer: Startup Repair

long startup sounds like maybe a driver issue or some other installed software. Were there any new programs installed recently? updates? new hardware? You can try running DriverVerifier to see if any driver issues are causing this: Using Driver Verifier to identify issues with Drivers

If these don't fix the issue, then it might be a hardware issue. If you have a disk with Ubuntu, running it as a live CD is a good way to tell if your hardware is ok (generally)

I will be away for a bit, but I hope this helps point you in the right direction, also if you get a chance, fill in your system specs, It helps users help you :)

Thorsen · 17 Oct 2012

bigmck said:

It sounds to me that you might have a virus. Keep trying to get to the Desktop and run a virus-scan. Let us know how it goes.

Also this. I would definetly run a scan when you can get back into OS

FallenDakai · 17 Oct 2012

I can not do a restore from the Advanced Boot Menu. It Immediately crashes, I cannot type in anything in the windows search bar! uaaghhh

Thorsen · 18 Oct 2012

Do you have a Win7 Install Disk?

Also, At this point I would suggest getting a liveCD with Ubuntu and seeing if it crashes under that as well. This will not use the win7 OS and if it crashes on liveCD, then you most likely have a problem with hardware.

https://help.ubuntu.com/community/LiveCD

(note: the liveCD does not use your hard drive so if liveCD works, hard-drive might still be an issue)