Blank icons/white thumbnails + slow My Computer

Guy1 · 12 Nov 2012

Apparently it has something to do with Acronis True Image:

After some searching, this is what I've done:
1. Logged out of the Sync in Acronis ([DUPLICATE] Slow folder display issues possibly caused by Acronis True Image 2013? | Knowledge Base) [I already had "Acronis Nonstop Backup Service" and "Acronis Sync Agent Service" stopped and set to manual, and so I started "Acronis Sync Agent Service", logged out of Sync and stopped the service. Left "Acronis Scheduler2 Service" on and set to Automatic]
2. Renamed ti_manager_proxy_1.dll (Com Surrogate failure | Knowledge Base)

Now I have dllhost.exe running but the problem doesn't happen. Hopes it stays this way.
If not, apparently it only happens with Acronis 2013, so I'll install the 2012 or 2011 version.

Edit: this solved it.

DrBackBeat · 13 Jan 2013

Guy1, you are my absolute hero.

I've struggled with this problem for a month now. First it was just plain annoyance, lately it has become impossible to do my work, let alone the bad impression I gave my customers when I fixed their PC's but couldn't fix my own.

I've tried everything, and also followed your instructions, and failed. I was at the end of my wits...and only then I discovered that there was a second page. The second I saw the word Acronis, I knew what triggered the problems. Removed it, no problems ever since. You are awesome. So awesome I made an account on this forum only to mention your awesomeness :-P

Thanks a bunch and keep up the good work.

Guy1 · 13 Jan 2013

DrBackBeat said:

Guy1, you are my absolute hero.

I've struggled with this problem for a month now. First it was just plain annoyance, lately it has become impossible to do my work, let alone the bad impression I gave my customers when I fixed their PC's but couldn't fix my own.

I've tried everything, and also followed your instructions, and failed. I was at the end of my wits...and only then I discovered that there was a second page. The second I saw the word Acronis, I knew what triggered the problems. Removed it, no problems ever since. You are awesome. So awesome I made an account on this forum only to mention your awesomeness :-P

Thanks a bunch and keep up the good work.

Glad to hear! and thanks!

tiliad58 · 15 Feb 2013

I have been having this problem for several months, and tried everything on this site and others to no avail. I even dealt with the Acronis 2013 dilemma, and it did not solve it.

What did finally work was going into My Computer > Advanced System Setting > Advanced > Performance Options > Visual Effects. I turned off Aero Peak, and several others, and it solved my issue. I also turned off all the "Fade" options and few others as well. Now my system is stable and windows explorer opens without incidence.

My suggestion is look at your graphic intensive processes and go from there. You may have to play around with some of the visual effects to get the problem resolved... Worked like a champ and has not reoccurred in over a month.

tusharpatil001 · 13 Jun 2013

WOW....Guy1 you saved the day...

I did all looked into possibilities for this blank My Computer until I zeroed on dllhost*.exe which is associated with Acronis True Image 2013. To identify this blank outs I ran sfc, malware, anti-virus scans, uninstalled couple more programs, but I didn't find this root cause. I even don't know how to key in tag word to google out this program. But google image searched help when I uploaded my screen shot which matched your...& whole problem solved. My one techie friend advises to format & re install but I was not at all ready for it as I found out its system application interfering this. In past when I use to encounter this problem I use to log off by keeping task manager on & then I use to click Cancle as Windows wait to background programs to end, so after clicking Cancle My Computer started to work fine but still I didn't founded the culprit dllhost....!!!

So big thanks to Guy1...you really saved the day...

& Most important this platform from where I got DIY attitude...BIG THANKS-SevenForums....:):)

qbswzz · 04 Dec 2013

thanks a million bro you are truly my hero .you saved me

masterpiece · 08 Mar 2014

@guy1

hey bro..

m also having same problem..when i try to access DOWNLOAD FOLDER (specially) .... icons go blank n my computer folder does not show..

same as u attached the screenshot..

plz help me...

Wilmo · 02 Sep 2014

Hey, people. I checked out this thread, and I have the same problem. However, dllhost.exe is not a problem for me (it seems), as it doesn't show in Task Management.

I also tried the visual settings which someone talked about, and it helped partially. Now I can see almost all the desktop icons, however not all of them, and my computer is still very slow.

I'm running a full virus scan in order to make sure I'm not infected.

Can anyone help this noob? :)

Tookeri · 02 Sep 2014

It only shows if you first click the button Show processes from all users. Icons and thumbnail problems are related to dllhost. I suggest you take a look here: Windows 7 dllhost.exe memory leak - Microsoft Community

Wilmo · 02 Sep 2014

I tried clicking the button Show processes form all users, but it only shows for a couple of secons and then it disappears again.

Also, I tried some of the answers you linked to. Downloading Media Preview did not solve the issue (it actually made all the icons turn white again). Neither did the Autoruns, however I'm not sure how to apply these changes. I tried saving them, but I only get a file which I don't know where to put. Also I tried resetting the thumbnail cache using the Run command "cleanmgr", but nothing happens when I press Enter.

I also have trouble opening some programs.