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You are now chatting with 'Ellaine'.
Ellaine: Welcome to Microsoft Customer Service Chat. Please give me a moment while I review your question. Would that be alright?
Graham: thank you
Ellaine: Hello Graham. Thank you for waiting.
Ellaine: I do apologize for the inconvenience this issue has caused you, Graham.
Ellaine: As I understand, you received an error when you were processing the order for Windows 8 from our Microsoft Store website, is that correct?
Graham: It was done through that stupid application that the website referred me to. After I completed payment with paypal the application encountered an error and did not give me the option to continue or go back. According to paypal my account was successfully credited for the $42, so now I'm $42 out with nothing to show for it.
Ellaine: The order confirmation email will be sent to the email address that you used at the time of purchase. Have you tried checking the email?
Graham: yes. nothing
Graham: has arrived
Ellaine: May I know your complete name, email address and billing address that you used at the time of purchase?
Graham: *deleted*
Ellaine: Thank you for providing that information. Please give me a moment while I search my tools.
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