Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Windows 7 Wont Restart

12 Nov 2012   #1

Buenos Aires
Windows 7 Wont Restart

Hi everyone, this is my first post.

First of all sorry for my bad english, actually I'm argentinean and spanish is my first language.

Im having this problem. I cannot restart my computer. I go to Start > Restart, it shuts down but it doesnt do anything else, i just get a black screen (as if it is suspended). So I have to press the button to shut it down and then press it again to turn it on.

Hope someone knows how to fix this.

Thanks a lot.

My System SpecsSystem Spec
12 Nov 2012   #2

Microsoft Community Contributor Award Recipient


Hello Nicolas and welcome to Seven Forums.

If you didn't say Spanish was your first language I would have thought you are a native English speaker. Your English is great!

This is one of those problems where it could be software related (perhaps some damaged or corrupt system files), hardware related (perhaps a hard drive is failing), or malware related.

If this problem recently started you may be able to roll back your computer to a date/time before the problem first appeared by using a system restore point.

System Restore

You could also see if the problem occurs in Safe Mode (accessed through Advanced Boot Options).

Advanced Boot Options

Starting with the easiest first, run a full scan with your anti-virus suite. Then run each of these on-demand scanners (all free.) No anti-malware program is going to be 100% effective 100% of the time so extra scans increases the possibility of detecting malware. Do one scan at a time and post back with details if any malware is found.


ESET Online Scanner


If no malware is found check for damaged system files by running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot your computer after each scan.

SFC /SCANNOW Command - System File Checker

You could also try running Startup Repair. Run it 3 times no matter what it reports, and restart the computer after each scan.

Startup Repair

If none of this helps, you might want to follow the instructions for posting BSOD information. You'll have to set up your computer to create dump files and then post those files here. Even though you're not getting a Blue Screen Of Death, the information in the dump file could help figure out what is causing the restart problem. Don't start a separate BSOD thread, just post the files here.

Dump Files - Configure Windows to Create on BSOD

And one more thing you can do is go through these troubleshooting guides. They could help identify hardware problems as well as trying

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

Please post back if anything helped or not.
My System SpecsSystem Spec
12 Nov 2012   #3

Buenos Aires

First of all thanks for the reply.

Im pretty sure is not a Virus + Malware issue because I've just format my hard drive (I had a problem with Windows 8. A Video file crashed and i had to reinstall windows 7).

So my computer is pretty clean.

I wanted to avoid a system restore point cause that usually uninstall some programs you may have installed (Ive installed pretty big software such as Visual Studio). On the other hand, I've installed windows 7 yesterday and as soon as I installed it the problem showed up. So I dont know which point I should restore my System to.

Im going to check the Safe Mode Step and Startup Repair in order to solve it.
If these 2 things dont work, I will try to post dump files as you mentioned.

Thanks a lot again and I will come with the results later.
My System SpecsSystem Spec

12 Nov 2012   #4

Microsoft Community Contributor Award Recipient


Take your time. I'll keep watching this thread. Which video file crashed? Any possibility you have a bad graphics driver? A dump file might be able to show that.
My System SpecsSystem Spec
12 Nov 2012   #5

Buenos Aires

I didnt take note of the Video File's Name. Should have done that.
My Windows 7 was working pretty well before upgrading to Windows 8.
And I dont think a dump file would show that because it was before formatting the hard drive and reinstalling Windows 7. So it is a lost file.

I dont know if I should install other graphic drivers after upgrading my SO to Windows 8. I will focus on that when I resolve this Restarting Issue.

Thanks !
My System SpecsSystem Spec
13 Nov 2012   #6

Buenos Aires

Hello ! Im back again.
It seems I've solved the issues doing a Reset of the BIOS.

By the way just to let you know (or anyone who checks this post) I tried to Restart in Safe Mode and I couldnt. About Startup Repair wasnt able to do it because I didnt have my Windows 7 DVD.

I will update this post if the problem shows up again.

Thanks for your help and now im going to deal with Windows 8.
My System SpecsSystem Spec
13 Nov 2012   #7
Microsoft MVP


Make a WIn7 repair CD now: System Repair Disc - Create

Make sure you also follow the recommended practices for dealing with drivers, and if you'll stick with only the tools and methods in Clean Reinstall - Factory OEM Windows 7 you will get and maintain a perfect install.
My System SpecsSystem Spec

 Windows 7 Wont Restart

Thread Tools

Similar help and support threads
Thread Forum
2nd hard drive wont let pc sleep or restart
I have a HP Elitebook 8460p with an i7 2620m and radeon 6470m graphics. My main drive is a kingston 240gb ssd. I recently bought a dvd drive to hard drive adapter and put a 500gb hard drive in my pc to download all my games on. But when the hard drive is in the computer and I close the lid (yes...
Hardware & Devices
Videos won't load, computer wont restart
so basically I just built this new computer about a month ago, and last night i was using it fine. before i went to go to bed i tried to load a youtube video and it wouldnt load, so i just thought nothing of it. well i tried again today and realised i can't load videos from any site, upon trying to...
General Discussion
Can't restart and F8 wont work - help please....
Hi all, Firstly, thanks for all the help so far, I've found this forum a great resource. I have a really big problem however that I'd really appreciate some help with (and please bare with me, I'm a novice at all this!)
General Discussion
Windows hangs at shutdown screen and wont restart after win update
Hey guys, Tried searching didnt find anything. After windows update my computer hangs at the shutting down screen when I restart it, I get the to the windows flag but then the screen goes blank and I never get to the login screen. This is the second windows update this has happened on....
Windows Updates & Activation
Wont start After a restart
Ok so i installed windows 7 perfectly without my sound card or network card in so i turned it off plugged them in started up, then it installed the drivers(not the graphics card though its too big for now i have a cap limit) for the sound card and the network card all fine, i turn it off went to...
General Discussion

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 16:12.
Twitter Facebook Google+