Assistance Please!

Hp Photosmart C5180. Software is running fine on Desktop?

indianacarnie said:

Sorry I can't give any help. Don't use printers at all and haven't had anything like what you are describing. Would have to see the error message. I would be very cautious about using the Wise cleaner though. I've had troubles with it before and don't use it anymore. Just my opinion.

What do you use?

indianacarnie said:

o.k. wait....

Thanks!

Yes!

indianacarnie said:

You're trying to install from the factory disk, correct? Theres a patch for certain versions of that software. Have you tried that?

I had to download from website. Original disk that was with the unit did not include OS Windows 7, 64 bit. I have downloaded the program several times, from different HP sites:Canada, US, Britain? When I bought the printer, it was put into storage, almost immediately. I just reactivated it, and replaced the ink cartridges. It had been working properly ... until all of the Windows 7 updates.

The patch works for ...
The solution in this document resolves software installation issues only for Windows 7 computers with an AMD C-50, C-60, or Z-01 1.00 GHz processor.
If your computer runs an AMD C-50, C-60, or Z-01 1.00 GHz processor, continue with the steps in the following solution.


Not my laptop!.