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Windows 7: Computer crash on start up after hibernate

10 Dec 2012   #1

Windows 7, pentium, 64 KB, BIOS exclusive for Gateway
Computer crash on start up after hibernate

My computer will not do anything past turning on. It is frozen on the first screen it shows, which is the screen that gives you your computer info and tells you to press F1 to resume. It says S.M.A.R.T. Capable and Status BAD; AHCI Port0 Device Error. It obviously does nothing when I click F1, I have tried control alt delete and clicking the escape key. The only action I have is to turn it off!

My System SpecsSystem Spec
11 Dec 2012   #2
Microsoft MVP


The Bad SMART reading indicates your HD may be failing. Confirm this by running the HD maker's HD Diagnostic extended CD scan.

To determine your HD make and if your HD is even being detected, tap the key given on first screen for BIOS setup, look under storage section for your HD, google the S/N string to find out it's make and model.

Now burn the diagnostics CD for that brand HD, boot and run extended scan.

If the HD is not listed in BIOS under storage devices, try changing out its cable or reinstalling it. Try another HD.

If you'll fill in your System Specs in bottom left corner of post we can help you better.
My System SpecsSystem Spec

 Computer crash on start up after hibernate

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