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Windows 7: Computer cannot start up - Start up repair

20 Dec 2012   #1

Computer cannot start up - Start up repair

Hello, i downloaded Comodo CIS yesterday (after uninstalling Avira) with no problems, but this morning my Acer One d270 was unable to start giving a black screen, and i clicked enter on the option to use ''Start up repair'', which only seemed to show the following ;

''Unspecified change to system configuration may have caused the problem error code = ox490''

I managed to start in normal mode in the end and everything seem to be working ok as far as speed etc gos. I installed the VMware - Toolwiz Timefreeze, a couple of days ago. Before that i installed Sandboxie, but then uninstalled after it caused BSOD which according to the dump file was caused by the Intel Graphics Accelerator Drivers for Windows 7(R) file - igdkmd32.sys .

I noticed that for sometime before the latest downloads that when running windows ''fix problems'', that it says i have too many programs running on start up ,so today i disabled, adobe reader + acrobat, google update , and toolwiz so they are not running on start up. I also have Rapport installed and running but its not showing in msconfig start up list so not sure about it. I'm assuming Word,excel,ccleaner,glary utilities, are not running on start up but dont know how to check.

Here is my Windows Start up list via CCleaner ;

No    HKCU:Run    Google Update "C:\Users\Windows7\AppData\Local\Google\Update\GoogleUpdate.exe" /c
No    HKLM:Run    Adobe ARM    "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
Yes    HKLM:Run    COMODO Internet Security    C:\Program Files\COMODO\COMODO Internet Security\cistray.exe
Yes    HKLM:Run    GfxServiceInstall C:\Windows\system32\GfxCUIServiceInstall.vbs
Yes    HKLM:Run    HotKeysCmds    C:\Windows\system32\hkcmd.exe
Yes    HKLM:Run    IAStorIcon    C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
Yes    HKLM:Run    IgfxTray    C:\Windows\system32\igfxtray.exe
Yes    HKLM:Run    LManager    C:\Program Files\Launch Manager\LManager.exe
Yes    HKLM:Run    Persistence    C:\Windows\system32\igfxpers.exe
Yes    HKLM:Run    RTHDVCPL    C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s
No    HKLM:Run    Toolwiz TimeFreeze    "C:\Program Files\Toolwiz TimeFreeze\ToolwizTimeFreezeGUI.exe" -autorun
Yes    HKLM:Run    tvncontrol    "C:\Program Files\Common Files\Comodo\tvnserver.exe" -controlservice -slave
No    Startup Common    Start GeekBuddy.lnk C:\PROGRA~1\Comodo\GEEKBU~1\launcher.exe "unit_manager.exe"

And the Start up scheduled tasks ;

Yes    Task    AutoKMS    C:\Windows\AutoKMS\AutoKMS.exe
Yes    Task    GoogleUpdateTaskUserS-1-5-21-1019755614-1115449502-2846687370-1000Core C:\Users\Windows7\AppData\Local\Google\Update\GoogleUpdate.exe /c
Yes    Task    GoogleUpdateTaskUserS-1-5-21-1019755614-1115449502-2846687370-1000UA C:\Users\Windows7\AppData\Local\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes    Task    RealUpgradeLogonTaskS-1-5-21-1019755614-1115449502-2846687370-1000    C:\Program Files\Real\RealUpgrade\RealUpgrade.exe /logoncheck
Yes    Task    RealUpgradeScheduledTaskS-1-5-21-1019755614-1115449502-2846687370-1000    C:\Program Files\Real\RealUpgrade\RealUpgrade.exe /scheduledcheck
Yes    Task    {02564FEB-EF2F-4A1F-AC7B-1BE691A9D7BC}    C:\Program Files\Webcam Surveyor\WebcamSurveyor.exe
Yes    Task    {0EA6EEA9-4464-4AB3-B4CD-4FAF9CC119E2}    C:\Program Files\Webcam Surveyor\WebcamSurveyor.exe
Yes    Task    {196824D3-2774-489E-9CDA-A8776FED4F57} C:\Users\Windows7\Downloads\chromeinstall-6u31.exe
Yes    Task    {70EAC6C4-59D4-4F6D-8F4E-1DF4189D7A93}    C:\Program Files\COMODO\COMODO Internet Security\cistray.exe
Yes    Task    {7C8D1434-9E9D-49D5-A17B-8AB9CB2FAF24} C:\Users\Windows7\Downloads\chromeinstall-6u31.exe
Yes    Task    {83A23A5C-F9E5-41AF-A2C0-DCFA00FD1AC7} C:\Users\Windows7\AppData\Local\Google\Chrome\Application\chrome.exe
Yes    Task    {9F56BFF6-D0F1-459D-9779-C5058C852F94}    C:\Program Files\Webcam Surveyor\WebcamSurveyor.exe
Yes    Task    {AAAF41DC-AB2B-4569-9118-08E94B73BD40} C:\Users\Windows7\Downloads\chromeinstall-6u31.exe
Yes    Task    {BDDCD7BA-A5CE-4631-9CF1-5ABAAFE1EF0A} C:\Users\Windows7\AppData\Local\Google\Chrome\Application\chrome.exe
Yes    Task    {F61B268C-4825-4742-A897-480626F3DE01}    C:\Program Files\Webcam Surveyor\WebcamSurveyor.exe
Yes    Task    {FD68C697-2D0B-4B1B-B90C-57A604C43B3B}    C:\Program Files\IncredibleCharts\IncredibleCharts.exe

I have no idea what i should disable on Start up from here. The Auto.kms is nothing malicious. I think i will try and test out if my hard drive is healthy (any ideas which way is best??) and do a defrag.

Can anybody help with regards to what programs i need on start up, and is it safe to use CCleaner to disable any of the above ?

I'm now going to try to check my HDD out and do a defrag but am not that up on this stuff.

Just did an ''analyse'' for defrag, but only showing 4% so i guess not a problem ? I cant see that the Hard drive is bad as this laptop is not much more than a year old.

Thanks for any help !!

My System SpecsSystem Spec
20 Dec 2012   #2
Microsoft MVP

Windows 7 Ult. x64


Disable everything except the Microsoft services and anti-virus, and see if your system remains stable.

My System SpecsSystem Spec
20 Dec 2012   #3


Golden, thanks for the quick reply.

I'm abit of a dummy with this stuff, but should i disable those 3 intel applications on start up ? I dont really understand what they do, or what will happen if they are not allowed to run on start up ??

And what happens when i disable all the stuff in scheduled tasks ?

Hoping i can get educated while i'm doing this stuff.

Thanks again.

My System SpecsSystem Spec

20 Dec 2012   #4


And do you think its safe disabling these with CCleaner ?

Thanks again.
My System SpecsSystem Spec
20 Dec 2012   #5
Microsoft MVP


Easiest may be to follow the Troubleshooting Steps for Windows 7 step to establish a Clean Boot.

Nothing needs to start with Win7 except your AV, but if you miss a function or something you prefer to be already running like a Messenger, you can add it back afterwards.
My System SpecsSystem Spec

 Computer cannot start up - Start up repair

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