New
#1
No access to c: drive, or system tools
Hello, thank you for viewing this... I have a problem with my uncle`s computer.. Recently, he was watching Netflix, and lost his internet connection, he said that his computer`s performance was slower than usual. I came over and checked his computer`s status, ran MalewareBytes, I found two items.. However, don`t think that this is the cause of the problem. It`s seems as if he cannot access parts of his computer, such as: Microsoft Management Counsel, Microsoft System Restore, etc. I cannot access the C: drive, or D: drive. They`re currently blank and do not allow access when clicked on. I would be more than happy to restore, but I can not use this option since there isn`t access to it. I cannot install Anti-Virus software, or uninstall programs, since there is no access to C: drive, please help me out.. Thank you for taking your time..
c: