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Windows 7: Would you trust this ISP?

02 Oct 2009   #11
CPC464

Windows 7
 
 

Hiya there,

just a thought but Anti Virus's can give out false alerts on certain files and web sites, maybe Kaspersky is doing the same with your ISP. I know if I use Mcaffee and try to log into BT\YAHOO I get a Unsercure page and cant access it.........

All I had to do is go into my AV and tell it that the page was secure and hey all working....

As I said just a thought but worth a try.

CPC464


My System SpecsSystem Spec
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02 Oct 2009   #12
Antony

Win 7 64bit ultimate
 
 

CPC464 - Ive been using Kaspersky for a few weeks now without problem - Im not convinced its at fault but I wont dismiss it.
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02 Oct 2009   #13
Snufffed

 

Quote   Quote: Originally Posted by Antony View Post
Oh to top it - I come home this evening and click on the link for my mail to see what happens. Kaspersky (which I have reinstalled) tells me the the virus is still at the same URL and now Kaspersky has barred me from accessing the mail altogether. At leas t I know Kaspersky is doing its job.
Well I for one, would remove Kaspersky... there are many AV program on the WWW. I also would recommend that you install and test the RECOMMENDED AV by your ISP. (I also think your Question if "Would you trust this ISP?" ) is a reflection on you more than the ISP. You ask them for service. If you do not TRUST. THEN STOP. Instantly. Get a NEW ONE.
END OF CONVERSATION>. Sort of Yuk this Beer taste like like Pi**, should i drink it or try another brand...
Come on. Ask your self.
My System SpecsSystem Spec
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03 Oct 2009   #14
Antony

Win 7 64bit ultimate
 
 

Quote   Quote: Originally Posted by Snuffy View Post

Well I for one, would remove Kaspersky... there are many AV program on the WWW. I also would recommend that you install and test the RECOMMENDED AV by your ISP. (I also think your Question if "Would you trust this ISP?" ) is a reflection on you more than the ISP. You ask them for service. If you do not TRUST. THEN STOP. Instantly. Get a NEW ONE.
END OF CONVERSATION>. Sort of Yuk this Beer taste like like Pi**, should i drink it or try another brand...
Come on. Ask your self.
To answer you. First off if you had read all of what I have said you would have seen that the AV provided by BT is NOT - I repeat NOT compatible with windows 7. I cant even download it - their system wont allow me to. BT told me yesterday that they had no details available as to when a Win 7 version will be available - which is not what I was told the day before. So look at the scenario that will start happening from 22nd of this month when Win 7 goes live. BT Will have customers who will buy 7 install it and then find they also cannot use BT's software. How is BT going to deal with that? By telling hundreds of customers the same as they have told me? Go and uninstall it and put XP or Vista back on so you can use our software? I dont think customers will take that very politely.
Also yesterday they acknowledged that with all the evidence I have supplied them that indeed it all pointed to the problem being at their end - however despite this they would not take the investigation further as I was not using their software and because their server cant possibly be at fault. The attitude is one of having their head stuck in the sand. Its one stupid circle.
As to whether I should look at myself concerning the title of this thread. It was aimed at getting people to read the thread - nothing more. My decision as to whether I dump BT has already been mentioned. Oh and I am no new comer to computers. Unlike many of the people who work in call centres (and Im not knocking everyone of them - Ive worked in them to so I know there are many good people there) - I do have some experience with computers. 28 years using them - teaching people how to use them and yes I have a degree in them too. And no Im NOT infallible I CAN and do make mistakes - which is why I am checking other options - like whether Kapersky is at fault. I have sent them a stream of data for them to review and I am waiting on their response.

My apologies if I sound negative but I have spent the last 2 days moving my daughter into her new home. When I come home I expect to be able to log on to my ISP and read my mail. Not get a message that the file I am trying to view has a virus in it - BT is supposed to deal with that before it gets to the customers (baring file attachments of course). And it hasnt been helped by the catalogue of errors and bad advise given by BT.
On the whole I have had - (usually) fairly good service from BT. But this year they have messed me about on several occasions. I think Im entitled to have a moan at them.
My System SpecsSystem Spec
04 Oct 2009   #15
Snufffed

 

Quote   Quote: Originally Posted by Antony View Post
Oh to top it - I come home this evening and click on the link for my mail to see what happens. Kaspersky (which I have reinstalled) tells me the the virus is still at the same URL and now Kaspersky has barred me from accessing the mail altogether. At leas t I know Kaspersky is doing its job.
1. Kaspersky is NOT DOING ITS JOB. If it was it would find. and clean the infected email.
2. you should be able to move into user (default place for your emails>)
and check by date. then locate the inquestion email... by date. Delete it. and continue.)
3. I suggest you uninstall McAfee, and All currently installed AV's. reboot.
4. open and let Windefender run a FULL Scan on your system.
5. You can use ESET SS or NOD32 scanner FREE for 30 days. make sure it set it to check emails. and REAL TIME FILE protection.
My System SpecsSystem Spec
04 Oct 2009   #16
Antony

Win 7 64bit ultimate
 
 

Quote   Quote: Originally Posted by Snuffy View Post
Quote   Quote: Originally Posted by Antony View Post
1. Kaspersky is NOT DOING ITS JOB. If it was it would find. and clean the infected email.
2. you should be able to move into user (default place for your emails>)
and check by date. then locate the inquestion email... by date. Delete it. and continue.)
3. I suggest you uninstall McAfee, and All currently installed AV's. reboot.
4. open and let Windefender run a FULL Scan on your system.
5. You can use ESET SS or NOD32 scanner FREE for 30 days. make sure it set it to check emails. and REAL TIME FILE protection.
1. Kaspersky is NOT DOING ITS JOB. If it was it would find. and clean the infected email.
2. you should be able to move into user (default place for your emails>)
and check by date. then locate the inquestion email... by date. Delete it. and continue.)
3. I suggest you uninstall McAfee, and All currently installed AV's. reboot.
4. open and let Windefender run a FULL Scan on your system.
5. You can use ESET SS or NOD32 scanner FREE for 30 days. make sure it set it to check emails. and REAL TIME FILE protection.
Let me repeat this just one more time. I do not get as far as accessing my emails. I am clicking the link that takes me to the mail server. How am I supposed to delete an offending email if I havent even got that far into the mail server? To detect a virus in an email I must first be granted access to the mail server. I am getting the virus warning BEFORE then and being DENIED access to the mail server.
I also repeat I am not using McAfee as BTs supplied version is NOT compatable with Win 7.
And just as an update. I have again spoken with BT again tonight. This time someone more senior. He is attempting to persuade BT's data management team to talk to me directly. The main issue is no longer whether I can access the mail server but that BT is NOT ready for Windows 7. The technical department are now very much aware that they only have 18 days to have an antivirus product in place to be ready for the launch. From what I currently understand that is not going to happen. This person I have spoken with today has asked me to write direct to the management team - which I have done so, to - and I quote from him "to complain directly to the management team about the lack of preparedness of BT in being able to support Windows 7" end quote.
Finally I get someone to listen to me.
I have also sent in a report to Kapersky with information regarding both the virus (whether genuine or not) and the update that picked it up. like I said before I am open to suggestions and I am attempting to look at all possibilities but at the end of the day - so far - BT has failed to support its customer and will have a growing problem from the 22nd onwards unless they can implement a compatable version of their antivirus software.
My System SpecsSystem Spec
04 Oct 2009   #17
Barman58

Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu
 
 

One interesting point with this whole Ready for windows 7 or not issue is ...

Is the software BT choose to provide not ready or is it just that their website OS check code is not ready?

I thought that Macaffe AV actually worked with Windows 7 now
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04 Oct 2009   #18
Cyberwolf

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Antony View Post
Sorry this is going to be a long one.

OK here is the scenario. To access my mail I log into my ISP and click on a link which is placed on my home page. So this morning - like any other day - I did just that.
Wham!! Big warning from my antivirus software (Kaspersky). Telling me that the file I was trying to open contained a trojan. Remember all I have done so far is click on the link - I have not yet even go to the screen containing my mail. Clicking on deny access I am informed that if I think that there is something wrong I should contact the ISP.
I made a note of the URL given by Kaspersky and sure enough it was the URL for my ISP's mail server. Ok I thought they have a problem (Note I say they not me). I rang them up and was politely told that their mail serve does not have a virus. So I asked the rep to link to my pc so he could see for himself what my antivirus was telling me. Oh - I also informed him at this point that I was running Windows 7 with Kaspersky as my antivirus.
He agreed - took a look at the message and agreed it did look as if it was on their server however it was likely to be an email I was trying to open. (Remember what I said earlier - I havent got that far yet!!).
Anyway he told me he would ask one of the technicians to contact me. However he did tlell me that there would be little they could do for me as I was not running the antivirus software provided by them (more on this later).
Now comes the next major issue. He asked me to click on the allow button to see what happens!! DOH!!!! I do so and then imeadiatlely inform him that if I now have a virus on my pc I will be one VERY ANGRY person. I will wait for his technician to contact me and in the mean time I would now HAVE to run a full virus scan to make sure I was clear.
20 minutes later the techie contacts me. I talk him through the same scenario and get him to link back to my pc so he can also see what the message tells me. When he does so I say "oh look my antivirus has just completed a full scan - NO VIRUS on my pc!! He asks me why I am not running the antivirus supplied by them. I tell him simple. I am running Windows 7 and ther antivirus is not yet compatible with it so I am running Kaspersky. He informs me that it now is compatible and that I should uninstall Kaspersky and install theirs (McAffee) and he will ring me back tomorrow moring to check back. Ok I said
I uninstalled and then went to their website and attempted to download their software. Nice big message - Sorry our software is not compatible with your OS. (nothing new there).
And now comes the clincher.
I rang them back to tell them I could not follow their instructions due to it not working with Win 7. Where upon I was told I should uninstall Win 7 - and install either XP or Vista so that I could install their software so that they could help me find the virus on MY PC. At this point I told them I did not want to do that. By the way - were they aware that in a few days time Windows 7 will be going live? A lot of their customers will be wanting to buy it and install it. Oh there is just one problem though they WILL NOT BE ABLE TO USE YOUR SOFTWARE BECAUSE IT IS NOT COMPATIBLE. ARE YOU GOING TO TELL THEM THAT THEY TOO MUST REINSTALL XP OR VISTA TO USE YOUR SOFTWARE?
I didnt wait for the reply.
Should I name and shame? Well it has to be of course I do - BT.
Most ISP's will NOT support software until it does go live. Thats what YOU get for running software that isn't supported by anyone. Beta, RC, or RTM from TechNet/MSDN or from a torrent = Test software.

I find your rant a little ignorant. It's almost as silly as running to Toyota asking how to fix your Ford 2010 F-150 stereo system.

Obviously you have never worked in the tech industry...Most third party providers (like ISPs since they dont develop the OS...) dont provide support for new OS's for months after its official release.

Reason? Microsoft hasn't really released any KB documents on what problems are occurring and what can be done to fix it.
My System SpecsSystem Spec
04 Oct 2009   #19
Adrian

 
False Positive????

[quote=Antony;295692]
Quote   Quote: Originally Posted by Snuffy View Post
Quote   Quote: Originally Posted by Antony View Post
1. Kaspersky is NOT DOING ITS JOB. If it was it would find. and clean the
Let me repeat this just one more time. I do not get as far as accessing my emails. I am clicking the link that takes me to the mail server. How am I supposed to delete an offending email if I havent even got that far into the mail server? To detect a virus in an email I must first be granted access to the mail server. I am getting the virus warning BEFORE then and being DENIED access to the mail server.
.
Antony, from your comments I'm assuming you are in the British Isles?
I suggest you may be getting a false positive from your AV.
May I suggest downloading Microsoft's "Security Essentials" which is being released Gratis for Windows 7 and removing the installed AV you have now and see if this resolves the issue.

I'm quoting from the Info Security EU:
News


CA and Kaspersky security software suffering false positives

18 August 2009
Reports are emerging that IT security software from Computer Associates and Kaspersky Lab have registered false positives on legitimate files and websites.

An update to CA's eTrust anti-virus software started registering alerts for genuine files on a number of applications, including its own programme code.
Kaspersky Lab's Internet Security application, meanwhile, falsely flagged up HSBC's online banking portal as infecting users with a copy of the HTLM-Agent-CE Trojan.
According to Techworld UK, CA's software misbehaved after update number 33.3.7051 was downloaded by the eTrust application and a further update - 34.0.0.6674 - has now been released.
Affected users are also being offered a download tool that 'de-quarantines' the false positive files on any system affected by the problem.
Computer Associates has apologised to its software users and is referring them to the following site for further information.

Kaspersky Lab, meanwhile, had a bad Monday on the support side of things, after its Internet Security software falsely alerted users that HSBC's personal internet banking site had been infected with malware over the weekend.
Veteran information security company Kaspersky reportedly moved swiftly to rectify the problem with its software as soon as problem was discovered.
The solution appears to have centered on a forced update to the software, Infosecurity notes.



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05 Oct 2009   #20
Antony

Win 7 64bit ultimate
 
 

[quote=Cyberwolf;295867]
Quote   Quote: Originally Posted by Antony View Post
Most ISP's will NOT support software until it does go live. Thats what YOU get for running software that isn't supported by anyone. Beta, RC, or RTM from TechNet/MSDN or from a torrent = Test software.

I find your rant a little ignorant. It's almost as silly as running to Toyota asking how to fix your Ford 2010 F-150 stereo system.

Obviously you have never worked in the tech industry...Most third party providers (like ISPs since they dont develop the OS...) dont provide support for new OS's for months after its official release.

Reason? Microsoft hasn't really released any KB documents on what problems are occurring and what can be done to fix it.
I am well aware that most ISP do not support software until it goes live. I have worked for one ISP and done testing for another. In BTs case there is far to much confusion as to what is actually know by their support staff. From not having even heard of Windows 7 to stating it already works with it when it clearly doesnt. My point has been with BT that no one there has any clue how to advise customers correctly on this issue. Bad advise is bad advise. Telling someone to uninstall their OS just to recieve support is unhelpful. It would have been far better to have their staff inform customers that they do not currently support it but it is under development/review and release date will be given as soon as possible.
Had I been asking for this information 6 - 12 months ago I would have understood the responses but not this close to release.
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