Black screen on startup after pceu virus fix

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  1. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #11

    Did you customize a lot to that faulty account? I mean WORD/EXCEL/Internet explorer settings, background, that kind of things? Is it problem that acoount is deleted? (don't delete it yet!)
      My Computer


  2. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #12

    f1rz3n said:
    I do have a cursor yes.

    btw, the values in Winlogon in regedit are a bit different from yours:

    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
    "ExcludeProfileDirs"="AppData\\Local;AppData\\LocalLow;$Recycle.Bin"
    "BuildNumber"=dword:00001db0 (7600)
    "FirstLogon"=dword:00000000 (0)
    "ParseAutoexec"="1"

    does this help at all?
    That part of registry is fine. Normally cancelling the explorer process removes the system tray and all desktop icons as well. Rerunning explorer displays them again. Of course this is read somewhere from registry...don't know where.

    Is that cursor really a text cursor? So not a mouse pointer?
      My Computer


  3. Posts : 24
    Windows 7 Home Premium x64
    Thread Starter
       #13

    not the word/excel/ie
    I have custom themes but shouldn't be a huge problem if I deleted the account, but does that delete anything in the documents and settings?
    I also customized the explorer.exe before but that shouldn't be the problem because it used to work fine.

    this only happened after I deleted the pceu virus off my laptop.
      My Computer


  4. Posts : 24
    Windows 7 Home Premium x64
    Thread Starter
       #14

    my appologies, I just made a new admin account and it seems to be having the same problem, blank blue screen with cursor
      My Computer


  5. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #15

    f1rz3n said:
    my appologies, I just made a new admin account and it seems to be having the same problem, blank blue screen with cursor
    Be more accurate please, I try to help. So it is not a user problem. All accounts have same problem?

    Is it a mouse cursor or text cursor? And can you type text there?
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  6. Posts : 24
    Windows 7 Home Premium x64
    Thread Starter
       #16

    Yes all accounts have the same problem and it is a mouse cursor, I can't type there
      My Computer


  7. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #17

    f1rz3n said:
    Yes all accounts have the same problem and it is a mouse cursor, I can't type there
    So a mouse pointer.... no idea why many call it a cursor. pffff

    Try a "startup repair" and do "chkdsk/f c:" for elevated command prompt
      My Computer


  8. Posts : 24
    Windows 7 Home Premium x64
    Thread Starter
       #18

    Kaktussoft said:
    f1rz3n said:
    Yes all accounts have the same problem and it is a mouse cursor, I can't type there
    So a mouse pointer.... no idea why many call it a cursor. pffff

    Try a "startup repair" and do "chkdsk/f c:" for elevated command prompt
    I have done a check disk before and found no problems, but I shall do a startup repair and then check disk after the current virus scan has finished.
      My Computer


  9. Posts : 10,796
    Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
       #19

    If disk is fine and will find nothing. Even startup repair will most likely find anything. Though give it a try.
    Most websites say it's caused by the "shell" key in registry I told you before. But it isn't in your case. All users have the problem so isn't cause by a user registry setting, but a system setting.


    Are you sure it started with this problem just after virus removal?
      My Computer


  10. Posts : 24
    Windows 7 Home Premium x64
    Thread Starter
       #20

    Kaktussoft said:
    If disk is fine and will find nothing. Even startup repair will most likely find anything. Though give it a try.
    Most websites say it's caused by the "shell" key in registry I told you before. But it isn't in your case. All users have the problem so isn't cause by a user registry setting, but a system setting.


    Are you sure it started with this problem just after virus removal?
    Yes, I was using the laptop fine before I got the virus.
      My Computer


 
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