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Windows 7: Windows Randomly Freezes and Recovers

19 Jan 2013   #11


The problem is that if you turn them off then they have no effect since they're not running, except for the registry keys they have installed which can interfere but aren't deleted in most cases even with Uninstall in Control Panel. That's why the Clean Reinstall - Factory OEM Windows 7 is vastly preferable to get the cleanest possible install.

My System SpecsSystem Spec
20 Jan 2013   #12

Windows 7 Home Premium 64bit

Okay, the problem definitely still persists. I think I should do the clean install as you suggested but before that, let me describe the problem in a little more detail and perhaps you could tell me if it can be due to some alternate issues (Perhaps even hardware).

The system would randomly freeze up. When this happens, I can only move the mouse but cannot click anything. Sometimes, the mouse does have the loading icon and sometimes not. I cannot even access the Ctrl-Alt-Del menu. After some time, once the system fixes itself, it would show me the Ctrl-Alt-Del menu (If I had tried that) and the action that I had done when it did freeze (Say right click on chrome).

Another weird thing that I noticed that I have not noticed on earlier systems is this:
I was downloading the Fedora 18 iso on Bittorrent and the "DISK OVERLOAD 100%" showed up in the status bar. The percentage stayed near 100%. Meanwhile, I was only performing Windows Update and nothing else.
My System SpecsSystem Spec
20 Jan 2013   #13


Change the mouse.

Test the hardware from Troubleshooting Steps for Windows 7. These were given to you earlier, so you may have not caught up yet. But to be thorough i would complete every step given in the thread.
My System SpecsSystem Spec

20 Jan 2013   #14

Windows 7 Home Premium 64bit

I don't think it should be the mouse. This occurs both with the default touchpad as well as a USB mouse.

I think I may have identified the problem: The event viewer helped a lot in this regard (Thanks for that).
I was getting this error: The device, \Device\Ide\iaStor0, did not respond within the timeout period.
This was the Intel Rapid Storage Technology. This does seem like the kind of error that could cause this particular issue. I googled this further and one post did say he was getting 30 second lockups and updating this driver fixed the issue. This would also explain the 100% on Bittorrent. I did have this same version of the driver on windows 8 too. I've updated it. Let me see if this issue persists.

Thanks again.
My System SpecsSystem Spec
20 Jan 2013   #15


Good work, Ace.

It's always nice to see someone willing to learn how to troubleshoot effectively.

Let us know how it goes.
My System SpecsSystem Spec
20 Jan 2013   #16

Windows 7 Home Premium 64bit


I took your advice (After having isolated the problem) and performed a Clean Install on Windows 8 and installed the required drivers from HP and Windows Update. I noticed this error "Reset to device, \Device\RaidPort0, was issued" by the iaStorA. Now if the problem is only being caused by the Intel Rapid Storage Technology, I'm thinking to myself, why not remove it and let Windows use the native drivers.

Have you had any experiences with this program and whether it indeed improves HDD performance?

Here is the link to the software:
My System SpecsSystem Spec
20 Jan 2013   #17


You don't need any bloatware package that accompanies a driver, just the driver. So you can uninstall it in Control Panel.

Was this software delivered by Windows Updates where you should have gotten most of your drivers not in the installer? If not and you had a driver needing importation, did you go to the HP Support Downloads webpage first to import it? The reason I ask is your link is from the Intel site which should not need to be accessed for the driver since HP may customize it or Win7 may have already provided it.
My System SpecsSystem Spec
21 Jan 2013   #18

Windows 7 Home Premium 64bit

Nope. It didn't download with Windows Update. I downloaded it separately and installed it. It offers Native Command Queuing. I haven't seen it crash so far actually but I could not get the chance to use my laptop much today. Let me try with it for a couple of days and see if there are indeed problems and decided based on that. When I installed it once, it gave me a set of things to do in case I have a RAID partition. I do have a RAID controller (But from what I can see, I am not using RAID) and an SSD slot (I am definitely not using an SSD though).

One last question I have. This is regarding Intel Turbo Boost. Initially, it was definitely working (I was noticing speeds of 3Ghz+ - My clock speed is 2.30Ghz). When I was playing a game, the PC was getting too hot. Then I tried to disable the Turbo Boost to hopefully reduce the heat. People suggested using the power management to set the maximum processor state to 99%. That didn't work. I remembered on the default HP install, I had never seen speeds >2.3Ghz s0 I installed the HP power manager. This seemed to somehow prevent Turbo Boost from working (The Turbo Boost monitor says "Intel Turbo Boost Technology has to be enabled to run this program"). And during the game, it was running warm, not as hot as it did earlier.
But assuming that I do want to re-enable it, I can't think of a way. There are no settings in BIOS regarding this. Any ideas regarding this?

Thanks again for all your help again!

Somehow, turbo boost was enabled again! The only change I made was from passive cooling to active. Perhaps that is how the turbo boost works. It needs an active cooling plan (Followed by a reboot).

---Edit 2----
And that is what it says on the Lenovo Forums.
My System SpecsSystem Spec

 Windows Randomly Freezes and Recovers

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