Com Surrogate Stopped Working. Win7 Home Premium 64bit

Layback Bear · 30 Jan 2013

We still need one of these. Lets make sure Microsoft still lover your system.
Windows Genuine and Activation Issue Posting Instructions

jjr · 30 Jan 2013

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
Windows Product ID: 00359-OEM-8992687-00095
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {EC4EA870-DE0D-4A32-878A-555DAB81A01E}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{EC4EA870-DE0D-4A32-878A-555DAB81A01E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-3718477434-3881885889-2732087408</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 5520</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="7"/><Date>20120517000000.000000+000</Date></BIOS><HWID>9AFF3307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>CL09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800095-02-1033-7601.0000-1972012
Installation ID: 017301956715561074193873977644155804701596466023556573
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RMV82
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 1/30/2013 8:38:17 PM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:9:2013 05:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAABAAAABAABAAEAonakR4rslGz2GsZiPlfaTnj6asJAMC5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL CL09
FACP DELL CL09
HPET DELL CL09
BOOT DELL CL09
MCFG DELL CL09
SLIC DELL CL09
UEFI DELL CL09
ASF! DELL CL09
SSDT COMPAL CRV ORB
ASPT DELL CL09
FPDT DELL CL09
SSDT COMPAL CRV ORB
SSDT COMPAL CRV ORB

Layback Bear · 30 Jan 2013

I have ask some friends to gives us a hand. Hang in there.

NoelDP · 31 Jan 2013

The MGADiag report looks fine :)

Layback Bear · 31 Jan 2013

Thank you Noel.
jjr I'm still looking.

Layback Bear · 31 Jan 2013

So far the only thing I can find that makes sense is that part of McAfee is still hanging around.
Maybe (MfeEpeHost.exe) How did you uninstall McAfee?
Take a look in msconfig/startup and services Non Microsoft. Look for anything McAfee.
You can also look in Windows Task Manager/process.
What all did the NON-Dell people do with your computer?
This is another program you can look for things that are running.
http://technet.microsoft.com/en-us/s.../bb896653.aspx

jjr · 31 Jan 2013

I tried to uninstall it using the add/remove then ended up using Revo Uninstaller. What the non dell did to my laptop I really did not know they took remote of it and said it would take 20 minutes. After 4 hours of nonsence and finally relazing that they were not Dell I told them to go you know what. I just googled dell support and they came up as dell support and answered dell support but it was come company out of Canada working w/ India.......

When I got back on the phone w/ them the guy was just installing Firefox and said that would cur everything but said it would run in the background and Ie9 would still be my default. So why knows, I did see all kinds of DOS windows while all this was going on . Sorry I can not offer any other info. Since its a new laptop perhaps I will just reinstall the OS, but on the other hand this only comes up once and awhile when I turn it on

Layback Bear · 31 Jan 2013

Well because of these things;
1. McAfee was not removed using their many online tools.
2. Your computer was accessed by a non wanted repair service.
3. Your computer was accessed by a wanted Dell repair service.
4. DllHost.exe could be about anything.
Because of these reasons the only thing I can think of is a Clean Install.
After that only install Windows Updates and Microsoft Security Essentials along with needed drivers if any. Make sure the Windows 7 built in firewall is activated.

Use your computer about a week without going crazy installing a bunch of programs, plug in usb gadgets ect.
Make sure your computer is working as it should. If so make a complete backup. Then add what you want one at a time and check again that things still work as it should and so on.

jjr · 31 Jan 2013

Looked through everything and found no traces of any leftover McAffe. Also discovered that I needed a Adobe Flash Player update so I also did that. Have tried restarting the laptop multiple times as also turning it off and turning it back on. Have not seen the com error again. Could the flash player update have anything to do with it?

Thanks