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Windows 7: Laptop not going beyond loading windows.

08 Feb 2013   #1
hitman47

Windows 7 Home Basic 64 bit
 
 
Laptop not going beyond loading windows.

Hello All,

I am in desperate need of a solution to my problem. A few months back, my laptop started getting stuck at the splash screen. The problem used to come and go but it annoyed me so I gave my laptop to lenovo customer care service. They advised me to restore my OS and I did the same but to no avail. The problem still persisted. Then I went again to a different lenovo customer service and they updated my BIOS and tweaked it. It worked good for about 12 hours or so. But the next day again the problem occured.

Please help

Configuration:
OS- home basic 64 bit
HDD- 640gb
RAM- 3 GB
CPU-2.14 GHz
Graphic card: Intel HD 3000


My System SpecsSystem Spec
.
08 Feb 2013   #2
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

Apparently you need a proper bios update installed.

If you still have the warranty, I would just take it back again or demand a new pc.
My System SpecsSystem Spec
08 Feb 2013   #3
hitman47

Windows 7 Home Basic 64 bit
 
 

The second time i went to lenovo customer care, they told me that they have updated the BIOS and tweaked its settings. No its not in warranty

So i guess there is no problem of BIOS..
My System SpecsSystem Spec
.

08 Feb 2013   #4
AddRAM

Windows 7 Pro x64 Windows 10 Pro x64
 
 

I don`t know, you said there is.
My System SpecsSystem Spec
08 Feb 2013   #5
hitman47

Windows 7 Home Basic 64 bit
 
 

I said that since the customer care updated my BIOS settings, it MIGHT be alright..
I am still not sure whether it actually is or not..
My System SpecsSystem Spec
08 Feb 2013   #6
gregrocker
Microsoft MVP

 

I would make sure you have a perfect Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
08 Feb 2013   #7
hitman47

Windows 7 Home Basic 64 bit
 
 

i cant load my lappy how can i install a program :O ??
i am using my friend's right now
My System SpecsSystem Spec
08 Feb 2013   #8
gregrocker
Microsoft MVP

 

It's not a program. It's the OS and how to reinstall it properly.

Do you have your files backed up off all partitions?
My System SpecsSystem Spec
08 Feb 2013   #9
hitman47

Windows 7 Home Basic 64 bit
 
 

i tried to restore my OS to my early restore point..
but again it does not go beyond loading windows
can it be hard disk problem ?
My System SpecsSystem Spec
08 Feb 2013   #10
gregrocker
Microsoft MVP

 

Try System Restore and Startup Repair from System Recovery Options.

If it doesn't work from F8 Advanced Boot Options then boot into Options from the Win7 installer or System Repair Disk.

I asked you if your files are all backed up. You may need to reinstall.
My System SpecsSystem Spec
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 Laptop not going beyond loading windows.




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